Do not buy unless you sure you’ll keep it!

I bought this stroller last month (online order), and I didn’t like how heavy and bulky it is, so we decided to return it. The return is a real pain in the neck! We requested return label on July 3rd and dropped the item at UPS on July 5th. The tracking information on my account states that Bloomingdales received the item on July 14th, and their return information states that once they receive the item the refund will be issued 3-5 business days. We are at exactly 10 business days as of today and no refund! We tried to cal customer service and happened to talk to representative named Aldo, which took us nowhere. Aldo kept asking us questions and putting us on hold over and over again, wasted an hour of our time. He refused to connect us to manager and continued asking pointless questions forcing us to simply hang up on him. Absolutely ridiculous customer service and we don’t even know if we ever going to get our money back. Worst experience!