Very disappointing

This item came with no box or display, just thrown in a cardboard box like trash. I also bought a Staud bag and received a completely different item. I called customer service and they couldn’t be less helpful or accommodating. They just had me go to UPS to return it - what a joke. I spent time and money and then more time on this - on something I never wanted or ordered. the way this was handled via customer service was despicable and only infuriated me. A complete lack of common sense or a customer-focused approach. In a world with so many retailers all competing for customer retention, I have no trust or confidence in my purchases, because even if they are the wrong item and an inauthentic item, I can’t even count on customer service to rectify it and make it right by the customer. Nordstrom’s, Saks, and Neiman’s have a much stronger equipped employee base who are much more focused on the customer experience.