SONYHT-S60 BRAVIA Theater System 6 5.1-Channel System
Product Details
Web ID: 565715634 reviewssorted by Newest
Don't buy if you have an older TV
Bought this and immediately regretted it. The highs are tinny, scatchy and inconsistent. Says it will work with only an ARC connection. It will but only broadcasts in 2 channel mode. Can't find any solutions for this. Seems like the surround functionality is built only around eARC connection. They use proprietary connection from soundbar to sub and the cord is short, limiting placement options. Seems like they are just trying to ensure they squeeze more money out of you by forcinh you to buy a new tv or having to buy specific connections through them should anything break. The app is laggy and doesnt offer many options for audio adjustments. You can adjust volume levels on rears, bass level, and a few preset options. Only positive was the guided setup. Will be returning this item.
Customer review from sony.com
Response from sony.com
Thank you for your detailed feedback, StikeZA. We are very sorry to hear that the HT-S60 did not meet your expectations and that you encountered frustrations with the audio output and setup limitations. We sincerely apologize for the disappointment regarding the high-frequency performance and the connectivity hurdles you experienced. Regarding the audio mode, while this system is designed to deliver a multichannel experience, output is often dependent on the source device's settings and the TV's ability to pass through specific formats over ARC. We also appreciate your feedback concerning the subwoofer cable length and the app interface; we take these comments seriously as they help us improve our future designs. We understand your decision to return the unit, but we appreciate you giving Sony a try. If you ever decide to look at our home theater options again in the future, we would be happy to help you find a model that better fits your specific TV setup and placement needs. Best regards, Gus, Sony North America Customer Support
BAD SYSTEM
THIS SYSTEM WON'T STAY CONNECTED. IT CONTINUELY DEFAULT'S BACK TO THE TV SPEAKERS FOR ABOUT 20 SEC'S. THEN BACK TO THE THEATRE SYSTEM. I HAVE CHECKED ALL WIRE CONNECTIONS AND MY WIFI CONNECTION AND FIND NO PROBLEMS, IT'S JUST A BAD BUY.
Customer review from sony.com
Response from sony.com
Hi BEERNUTZ, Thank you for sharing what’s happening with your HT-S60. We're really sorry you’re having this trouble. This isn’t the experience we want for you. Here are some simple steps you can try to fix the connection issue: 1. Turn off both your TV and the HT-S60 system. Unplug them from the wall for about 1 minute, then plug them back in and turn them on. 2. On your TV, go to the sound settings and make sure the audio output is set to “External speakers” or “Audio system,” not “TV speakers.” 3. On both the TV and the HT-S60, ensure “Control for HDMI” (sometimes called HDMI-CEC or BRAVIA Sync) is set to ON. This allows the TV and soundbar to communicate and maintain the connection. https://helpguide.sony.net/ht/2089/v1/en/contents/068_HDMI_Settings.html 4. Check if your TV and HT-S60 have any software updates available. For the audio system, please follow this link for a step-by-step guide to the software. https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s60/software/00353048 5. If you have other devices connected to your TV, try disconnecting them for now to see if that helps. If you try these steps and the problem keeps happening, please contact our support team. Find their contact details here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht Thanks for considering Sony and for bringing this issue to our attention. Warm regards, Estefany
Trash with Great Sound
Changes input and crashes when turning volume or bass up or down. Regularly crashes. Sounds great but incredibly buggy
Customer review from sony.com
Response from sony.com
Hi MPIL, We are sorry to hear you're experiencing regular crashes and input changes when adjusting the volume on your HTS60 soundbar. That sounds frustrating, especially since you enjoy the sound quality. Please try these steps to resolve the issue: First, perform a power reset by unplugging the unit for one minute and plugging it back in. Next, check the system menu for any available software updates. If the issue persists, we recommend a factory reset by pressing and holding the power button on the bar speaker for more than 10 seconds until the status indicator flashes white and blue. This will return settings to their initial state. Finally, if the problem continues, please ensure your soundbar's HDMI control setting (CEC) is disabled, as this can sometimes cause unexpected input switching when interacting with other connected devices. Thanks for choosing Sony. Best regards, Eliab
Popping sound
Random popping sound from rear speakers. Driving me crazy I have tried everything. I am convinced I have a defective unit.
Customer review from sony.com
Response from sony.com
Hi Fisheyland, We're sorry to hear you're dealing with those popping sounds. It's definitely not what you should expect from your HT-S60 setup. We totally get how frustrating that can be. We're here to help. Let’s try a few things to track down and fix the issue: 1. Check that all cables (both audio and power) are firmly connected to the rear speakers and the main unit. 2. Unplug the system from power for at least a minute, then plug it back in and power up. 3. Make sure the firmware is up to date. Just follow the instructions in the link to see how to get everything up to date: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s60/software/00353048 4. Test with different audio sources (like streaming, Blu-ray or regular TV), just to see if the popping happens everywhere or only with certain types of content. Additionally, if you’d like to learn more troubleshooting steps, feel free to check out the following link: https://helpguide.sony.net/ht/2089/v1/en/contents/075_Troubleshooting.html If none of these steps help and the popping keeps happening, we strongly recommend to contact our support team for assistance. You can locate their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht Thanks for considering Sony products and for bringing this to our attention. Sincerely, Estefany
Not a great product, even worse customer service
When I tried this unit in store I was blown away by how good it sounded, and it does sound good… when it’s working. After owning the system for nearly a month, the amp for the rear sub woofer started having issues where one channel just stopped working. For a system one month old, that is absolutely unacceptable. Ok fine, that is what warranty is for right? lol yeah right I file the claim, get the label, send it back. All pretty routine. Fast forward 2 weeks, there’s been little to no communication, so I decided to follow up. It turns out, Sony contracts warranty work to a third party called encompass, and surprise surprise… they can’t locate my unit. Long story short, I reach out to Sony directly, only to be told “we need you to send back the ENTIRE system for diagnostics, here’s another label”. They waited 2 weeks to tell me they basically have done nothing, and I need to package up this behemoth system, which would also put me without any audio for god knows how long. Needless to say, I’ll be sending back the entire system alright, but it’ll be in exchange for a Samsung. Get your S**t together Sony, this is unacceptable for a company of this size and stature.
Customer review from sony.com
Response from sony.com
Hello there, Thank you for considering Sony products. We sincerely apologize for the difficulties you've encountered with your HT-S60 system, as well as the challenges you've experienced during the warranty process. This is certainly not the quality or service we aim for, especially with a new unit. To facilitate a more effective resolution, we encourage you to contact us directly at socialsupport@am.sony.com. Kindly include the following information in your email: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: We appreciate your patience and look forward to assisting you in getting this resolved. Best regards, -Fred
New home sound system
The design is so clean and sleek. Was definitely excited to receive and put this together to start a new sounds system at home. The instructions are good to follow and installing was fun and a good set up. Simple remote control, that needs batteries. The sounds quality was superb and amazing. Got loud when needed and made listening enjoyable. Thank you
Customer review from sony.com
Response from sony.com
Hi lovelylia24_7510, thank you for your kind words! It brings us great satisfaction to hear that you are pleased with the HT-S60. We're thrilled that you found the design clean and sleek and that the setup was enjoyable for you. The superb sound quality truly enhances your listening experience, and we're glad to hear it fulfill your needs. Thanks for choosing Sony! Best regards, Estefany
Very sleek and strong device
The design is very sleek and modern, it fit well with my living room. I love how easy it was to install it with just a few plugs into the system. The connectivity was strong and effective! Sound quality is very nice and I enjoyed listening to my favorite album of all time to test it out. This is a very quality product and I believe Sony has outdone themselves with this set.
Customer review from sony.com
Response from sony.com
Hi camy4_6397, thank you for your kind words! We are truly honored to hear that you are pleased with the sleek and modern design of the HT-S60 and that it complements your living room so well. It's great to know that the installation process was straightforward and that you experienced strong connectivity. The sound quality is indeed impressive, and we’re thrilled to hear you enjoyed listening to your favorite album. The HT-S60 features advanced audio technology that brings your music to life, ensuring an exceptional listening experience. Thanks for choosing Sony! Best regards, Estefany
Great sound system
This is a nice Christmas day buy! The surround sound is really awesome and i think that is USP of this product! Watching 5.1 content in prime video and Netflix takes the sound effects to the next level especially with Dolby Atmos. Only Con i feel is that subwoofer could have been wireless as it is pretty heavy and takes a lot of space.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi Sripada1995, We’re so glad to hear you’re enjoying the immersive Dolby Atmos experience and that the surround sound is elevating your movie nights! While the HT-S40R/S20R series (HT-S line) uses a wired subwoofer to ensure a stable, high-quality connection to the amplifier, we appreciate your feedback regarding the setup and footprint. If you ever need tips on cable management or optimizing your speaker placement for better space efficiency, please let us know. Thanks for choosing Sony. Best regards, Eliab