Customer Service

Bloomingdale's / Customer Service


Third Party Sellers

Returns and Refunds

We hope you love your Bloomingdale’s purchases. However, should you change your mind, we are happy to accept returns of saleable merchandise, with proof of purchase, and credit your original form of payment. Most returns will be accepted within 30 days of receipt. Simply use our online return tool to start the process and send it directly back to the seller.

 

Prefer to return in person? Stop by your nearest Bloomingdale’s and visit the bHelpful desk. Our store associates will gladly assist you with the return and ship the item back for you.

 

Most refunds are processed within 3–10 business days after the seller receives the item. Returned merchandise must be in the same condition as when you received it (unused, unworn, undamaged) and must include all tags and original packaging. If a seller determines that a returned item does not meet these conditions, the refund may be declined and the item may be sent back to you.

 

Please note that the following have special return policies:

  • Pre-Owned Luxury (REBAG and myGemma)
    • If you are not satisfied with your pre-owned watch, jewelry, or handbag purchase you will have 14 days from the delivery date to make the return. Please ensure the tags remain attached, the item is unaltered, and all original paperwork, receipt, and packaging are included in the return packaging.
    • Items cannot be refunded in stores; however a store associate can assist with shipping the item back on your behalf.
  • Food and Beverage Items
    • Food (including pet food) and beverages are final sale.
  • Sexual Wellness
    • Due to the intimate nature of these items, all sales are final.
  • Breast Pumps
    • Due to the intimate nature of these items, breast pumps can only be returned if sent back unopened and in their original packaging.

 

 

Shipping

Items sold and shipped by a third-party seller can only be shipped to the contiguous United States.

 

Items sold and shipped by a third-party seller can only ship via standard delivery. Loyallists and customers making a purchase of $150.00 or more qualify for free shipping. For shipping fee details, visit our Customer Service page on shipping fees.

 

 

Exchanges

Unfortunately, items shipped and sold by a third-party seller are not eligible for exchanges at this time. Please contact our Customer Service team to assist you with options.

 

 

Price Adjustments

Items shipped and sold by a third-party seller are not eligible for price adjustments.