Product Details
Web ID: 5553141599 reviewssorted by Newest
Stick to the diamond clean this is trash
Don’t do it, I’m a dental hygienist and have had several sonicare models over the years, well this is the first one to ever break on me, and the most expensive one I’ve ever purchased. Of course they’ll give me a courtesy replacement if I have a receipt, but who has a receipt from 3 years ago. At this price point it should absolutely last longer than three years. Also the touch button is right where I rest my thumb to brush so it constantly changes my intensity while I’m brushing. Won’t be recommending this to my pts
Customer review from philips.com
Response from philips.com
Hello! Thank you for sharing your experience. We’re sorry to hear that your Sonicare Prestige 9900 stopped working after three years, especially given your previous experience with our toothbrushes. We understand that everyone has their own preferences and needs, and we appreciate your feedback regarding the placement of the touch controls and how this affects your brushing experience. Your feedback is very helpful to us. If you need assistance, please feel free to reach out to us through Facebook or Instagram (@Philips), or on X (@PhilipsCare). If you do not use social media, you can also contact us via our support page. Your satisfaction is important to us, and we’re always happy to help. Best regards, Philips Consumer Care
Not great.as I thought it would be for yhe price t
I found this sonicare prestige toothbrush had no power enough and the battery did not last and I dlfound it tricky to power on selector and the power level selector was easily accidentally chosen
Customer review from philips.com
Response from philips.com
Hello and thank you for your rating and review regarding our HX9992 device. We would like to thank you also in advance for devoting the time and effort to prepare this feedback, as your personal experience with our products really matters. If you are facing battery issues our dedicated team will be glad to assist you and hep you find a solution. As a result, we recommend you contact us via our social media such as Facebook, Instagram, X or via our official website where you will find more contact options available. Kind Regards,
this product has a horrible quality
This product has a nice appearance. but it has a loud sound. basicaly the quality is zero, so far It's fourth times that I get the new one. every time had a different areas of broken, I absolutely not recommending anyone to buy it.
Customer review from philips.com
Response from philips.com
Hello! Thank you for taking the time to share your experience. We’re glad you appreciate the appearance of your Philips toothbrush, and we’re sorry to hear that the sound level and repeated issues with your replacements have affected your experience. Philips toothbrushes are designed to deliver reliable performance and effective cleaning, so we appreciate your feedback. If the toothbrush sounds louder than expected, please make sure the brush head is firmly attached, remove and reattach it, and check that there is no toothpaste residue or debris around the connection between the handle and brush head. You can also try using a different compatible Philips brush head to see if this makes a difference. We’d be happy to look into this further and help find a suitable solution for you. Please consider reaching out to us through Facebook or Instagram (@Philips), or on X (@PhilipsCare). If you do not use social media, you can also contact us via our support page. Your satisfaction is important to us. Best regards, Philips Consumer Care
Expencive, but WELL worth it.
I have been using Philips electric toothbrushes for over 40 years. The Prestige 9900 HX9900 is an amazing upgrade for brushing your teeth, as long as the app syncs correctly. The app works very well when it syncs; I don't know if it's me or the app that is having trouble. Time will tell. The Philips quality is there, and the ergonomics are very good also. Without the app, it gets the brushing job done very well. The brush heads that are offered are excellent. Still learning what to do and how it works. Bottom line, it's better than the one it replaced; I have to learn how to use it.
Recommends this product
Customer review from philips.com
Happy with purchase
Teeth feel exceptionally clean - love the guided brushing feature
Recommends this product
Unreliable
Any Sonicare I owned systematically failed after 2 years.
Customer review from philips.com
Response from philips.com
Hi there, We're sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Bad sonic tooth brush
Bad experience - less than 1 year spoilt - get a new replacement - the new replacement less than 1 year spoilt again and not able to get any replacement as the warranty based on 1st year warranty - don’t see Philips sonic tooth brush giving such sustainable products to be used - shouldn’t the warranty should be based on new replacement - gave up arguing with customer care
Customer review from philips.com
Response from philips.com
Hello, Thank you for taking the time to share your experience with us. We’re very sorry to hear that you experienced issues with both your original Sonicare toothbrush and the replacement unit, and that the replacement also stopped working in less than a year. We understand how frustrating and disappointing this must be, especially when you expected a longer-lasting product. We also understand your concerns regarding the warranty process and why you would expect a replacement product to provide a better long-term experience. We’d like to look into your case further and see how we can help. When you have a moment, please reach out to us directly via Facebook/Instagram (@Philips) or on X (@PhilipsCare). If you don’t use social media, you can also contact us through our support page: https://www.usa.philips.com/c-w/support-home/support-contact-page Thank you again for your feedback, it’s important to us and helps us improve. Best regards, Philips Consumer Care
Absolutely great. My teeth feel dentist office clean everyday.
Recommends this product
Customer review from philips.com