SONYSTR-AN1000 7.2 Channel 8K Home Theater AV Receiver
Product Details
Web ID: 545487118 reviewssorted by Newest
Does not support simultaneous Bluetooth transmit.
I explicitly purchased this to send Bluetooth to my outdoor speaker (h.ear go) and simultaneously use the main indoor 5.1 speakers. This is not possible. Therefore, the Bluetooth transmitter is worthless for me. Also, the Chromecast function randomly disconnects even though my router is very near the receiver.
Customer review from sony.com
Response from sony.com
Hi keith5965, We are sorry to hear that the receiver isn’t meeting your specific needs for dual output. Currently, our receivers support either Bluetooth transmission or speaker output, but not both simultaneously. To address the Chromecast stability, we recommend performing a quick power reset by unplugging the unit for 60 seconds and checking for the latest firmware update in the settings menu. Thanks for choosing Sony. Best regards, Eliab
Wonderful When It Works
This is my third Sony A/V Receiver in the last decade, and the least reliable. Audio sync issues, freezing during power ups, and no video glitches have plagued this purchase from the start. Even after two in-warranty repair attempts, the system randomly fails to start and requires a power reset to get going again. Unfortunately, the warranty doesn't offer replacement, only repair, which is lackluster, being returned in cosmetically damaged condition. After a year of trying to get this working as it should, I'm still stuck wondering if my next game or movie experience will be as intended. Firmware updates thus far have not solved these problems. If your unit actually works, then you're in for a treat. Being that this is a known issue with other users, my hope is that an update will bring out this receiver's intended performance.
Customer review from sony.com
Response from sony.com
Thank you for sharing your detailed feedback, LOmarG. We are truly sorry to hear that your experience with the STR-AN1000 A/V Receiver has been so frustrating, especially since you have been a loyal Sony AV Receiver customer for a decade. We sincerely apologize that this unit has been your "least reliable" and has been plagued by issues like audio sync problems, freezing during power-ups, and no video glitches from the start. We understand that two in-warranty repair attempts that did not fully resolve the issues, along with the reported cosmetic damage during return, are completely unacceptable and have failed to meet your reasonable expectations for service or product reliability. We regret that we have not provided the seamless performance you expect from our premium receivers. We take the matter of product reliability and repair quality very seriously. Since your issues—the random failure to start and the required power reset—are persisting, we would like to escalate your case internally for a second opinion and explore all possible options. While we cannot guarantee a specific outcome, we want to check if there is something else we can do. To allow us to investigate your complete service history and escalate this further, we kindly ask that you email us at socialsupport@am.sony.com with the following information: Name Username Model Number Telephone Number A detailed description of the current issue and your previous case number(s). Again, we are very sorry for the inconvenience, and we appreciate the opportunity to address your concerns. Thank you for your loyalty and for bringing this critical feedback to our attention. We regret that we have failed to meet your expectations in this instance. Best regards, Gus, Sony Social Media Team
Popping Sound
I bought this item and Sony speaker system. I have a very loud popping sound when changing channels and during commercial breaks. I contacted support and they said this receiver has a relay inside that causes this when sound format changes. This can't be fixed. Always scares everyone when it pops. Don't buy this item. I regret buying it.
Customer review from sony.com
Response from sony.com
Hi Surround love, Thanks for reaching out and sharing your experience with the STR-AN1000 receiver. We're truly sorry to hear about the loud popping sound you're encountering when changing channels or during commercial breaks. Please accept our sincerest apologies for this inconvenience. We see you've already been in touch with support and they explained that this noise is related to a relay inside the unit that activates when the audio format changes. This is how the receiver is designed to handle those format shifts. While this specific noise is an inherent characteristic of this relay system and cannot be eliminated via a fix or update, we want to assure you that the receiver is operating as intended and there is no risk of damage to your speakers or the unit itself. We understand that knowing why it happens doesn't make the sound any less disruptive and we truly regret that this feature is causing you such disappointment with your purchase. Thanks for considering Sony. We value your feedback greatly. Sincerely, Estefany
Disturbing issues
I love the features but worried about power by itself & sometimes a loud clunk sound when I power it up
Recommends this product
Customer review from sony.com
Response from sony.com
Hi The donner, Thank you for sharing your honest review. We're sorry to hear that you have an issue with your Sony unit. Please make sure your receiver has the latest software installed. In case there is severe humming or noise, please verify the following: -Check that the speakers and device are connected securely. -Make sure that the connecting cables are not near a transformer or motor. -Move your audio device away from the TV. -If the plugs and jacks are dirty, wipe them with a cloth slightly moistened with alcohol. For additional troubleshooting, please follow the steps from this link: https://www.sony.com/electronics/support/articles/00027601 If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following: Name: Username: Model Number: Issue: Telephone Number: Despite your concerns, we're truly delighted that you are enjoying most of the features of your STR-AN1000 7.2ch AV Receiver. Thank you for choosing Sony! -Jess
Excellent product. documentation could be better
I love Sony products and have been a Sony customer for over 50 years. This receiver is a great product but the documentation is somewhat lacking. I have ended up calling Sony multiple times to complete setup. FYI fast setup is great as long as you do not have any issues. Resolution documentation is mostly online and can be contradictory and confusing.,
Recommends this product
Customer review from sony.com
Response from sony.com
Hi SEETACS. Thank you for your feedback and for being a loyal Sony customer for over 50 years. We're delighted to hear that you find the Sony STR-AN1000 receiver to be an excellent product. We apologize for any inconvenience caused by the documentation. Your comments are valuable to us, and we will work on improving the clarity and comprehensiveness of our setup guides. To make things easier in the future, we’d be happy to guide you through any remaining features or provide additional support. Please don’t hesitate to email us at socialsupport@am.sony.com with the information below, as it will help us assist you more effectively. We apologize if you have already provided some of this information during your review or in correspondence with customer service. We simply want to ensure we have the correct details at the time of our communication. Please provide the following information: - Full Name: - Username: - Telephone Number: - Model Number: - Issue/Concern: Thank you so much for trusting Sony! Best regards, Romeo Sony Social Support
Good, but has some drawbacks for me.
Overall, it's a great receiver, but: No video on USB output. Had I known that, I would not have purchased the receiver. The equalizer does not select individual speakers, or change individual frequencies. The remote control has a weak signal, and has be aimed mainly at the receiver, very annoying.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi jercom, Thank you for sharing your feedback on your Sony STRAN1000 AV receiver. We are sorry to hear about your experience and we understand your concerns regarding the USB video output, the equalizer settings, and the remote control signal strength. The equalizer on this model is designed to adjust the overall sound profile rather than individual speakers or frequencies. We appreciate your feedback and will consider it for future product improvements. We understand that a weak remote control signal can be frustrating. Ensuring that there are no obstructions between the remote and the receiver and that the batteries are fully charged can help improve the signal strength. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thanks for choosing Sony! -Sam
High End Hi Fidelity from the lows to the highs
Had another brands AVR that basically would only work with their proprietary app.i returned and decided to buy a Sony that would work with my Bravia 4K Android TV. Set-up was seamless from the internet to the speakers.
Recommends this product
Customer review from sony.com
The Sony Legacy Continues to Shine!
I purchased this receiver eight months ago. I have owned many other Sony receivers going back to 1977. First of all, the sound and build quality is outstanding! Overall setup can be a little confusing due to the "clunky" on-screen menu interface. Onkyo has a much better interface. Needless to say, I am a hard core Sony customer as I own many other products such as camcorders and digital cameras and lenses. The remote control for this unit is lackluster at best. There are numerous feature/function keys that are sorely missing that other less expensive Sony receivers seam to offer. This really doesn't make much sense. For example, why aren't bass, treble and balance controls available on the remote and on the front panel? There are too many steps involved to access these vital settings. When you are able to find them, you cannot adjust them and listen to the music at the same time. So in order to adjust them, you have to continually jump back and forth from the setting to the the actual music being played. Will you be offering a more complete or a more extensive feature rich remote control for this model? Another missing feature is a more robust display panel featuring music track information when streaming. Again, Onkyo offers this feature on their less expensive units.
Customer review from sony.com
Response from sony.com
Hi Michael B C! Thank you so much for taking the time to share your review! We are delighted to hear that you love the outstanding sound and build quality of your STR-AN1000, especially coming from a loyal, long time member of the Sony family. We also really appreciate your honest feedback regarding the remote buttons and the menu steps required to adjust your audio settings. Input like yours is incredibly valuable as we look for ways to improve our future designs and updates. We appreciate your business and thank you for choosing a Sony receiver! Warm regards, Estefany