IPPOLITA18K Yellow Gold Rock Candy® London Blue Topaz Pear Drop Earrings

Wrong Item Delivered, STILL Not Resolved

I ordered these earrings in July as a bday gift for myself. I received a different style of earring which I immediately flagged to customer service and returned. Bloomingdale’s sent the item back to me because it was the wrong item, which is what I flagged to them and why I returned in the first place. Several managers later and multiple rounds of refunds and re-charges, the charge is still sitting on my account and I still don’t have the correct merchandise. I read a few other reviews that noted receiving the wrong item and having difficulty getting it right. I’m 4+ months into this and feeling incredibly frustrated. As a cardholder for 20+ years and someone who has purchase a lot of jewelry from Bloomingdale’s, this is the really disappointing. I’d caution someone to think twice before ordering a fine jewelry piece from Bloomingdale’s now, especially if you live somewhere that doesn’t have a brick and mortar location where you can deal with someone face-to-face to resolve an issue.