Vertuo Next Deluxe by De'Longhi with Aeroccino Milk Frother, Pure Chrome
Product Details
Web ID: 3755999Ratings & Reviews
984 customer images
I had 5 coffees and all tasted not really good. And then it stoped working and it’s just sitting there for while
Customer review from Nespresso USA
Don't waste your money
Have just had another one fail which is my second machine in 3 years - outrageous when you take into account the price and reputable manufacturer. Be mindful when you get a replacement it takes over the balance of the warranty so although this one has fallen well short of the 2 year warranty it's for the dump. I enjoy Nespressos coffee so will probably have to get a higher quality model and hope it doesn't happen again.
Customer review from Nespresso New Zealand
Response from Nespresso New Zealand
Thank you for your feedback. We’re truly sorry to hear about the issues you’ve experienced with your machines. We appreciate your loyalty, and we want to ensure you have a positive experience moving forward. If you’re considering a different model, we’d be happy to assist you in finding one that meets your needs. Please reach out to our customer service team for any further assistance or to discuss your options. Your satisfaction is important to us! ☕🤎
Coffee of quality
I love my Nespresso. Bought it 1 month ago. Make quality coffee. Try it with the milk frother, it's delicious.
Recommends this product
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your positive review with us, Jean-F. We are delighted to hear that your Vertuo Next has been delivering the coffee quality you were looking for. Wishing you many more exceptional coffee moments ahead!
Très déçu
Très déçu de cette machine. Fermeture nécessite d’appliquer de la force. Pas de créma persistante, disparaît au bout de quelques minutes. Café pas assez chaud. Le résultat ressemble à un café filtre (au prix de Nespresso…). Plastique fragile. Très bon service après-vente de Nespresso, garantie de satisfaction la machine est retournée.
Customer review from Nespresso Canada
Response from Nespresso Canada
Merci d’avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés que la Vertuo Next n’ait pas répondu à vos attentes. Cela dit, nous sommes heureux que notre service après-vente ait pu vous accompagner avec attention. Votre satisfaction nous tient à cœur, et nous espérons avoir l’occasion de vous offrir une meilleure expérience à l’avenir.
Machines life expectancy is not acceptable
We got one of these, and the lid was difficult to close from day one, you needed 2 hands. We didn't know that was normal until we used a friends. Once it's a year old, the constant flashing lights and maintenance it requires is not acceptable. They need to allow you to send these off to a specialist maintenance tradesman. These machines should last at least 3 years imo.
Customer review from Nespresso New Zealand
Response from Nespresso New Zealand
Thank you for sharing your experience with the machine. I’m sorry to hear about the difficulties you’ve encountered with the lid and the maintenance issues after a year of use. Your feedback is important, and I understand your concerns regarding the longevity and service options for these machines. In this instance, we kindly ask if you are still experiencing the mentioned issues, we kindly request that you contact our customer support team via the Australian toll-free number 1800 623 033 or live chat on our website between 5am-10pm AEST. They are dedicated to assisting you further with machine troubleshooting and will be more than happy to provide the necessary guidance. In case it is necessary, our team is also equipped to conduct a video chat with you to observe the issue in real time and offer immediate assistance. If, despite their efforts, troubleshooting your machine does not resolve the issue, our team will be more than happy to assist you with exploring your warranty options.
LOVE NESPRESSO
LOVE Nespresso coffee !! Have a machine at home and one at my shop. They both work really well and I've had them for 3/4 years now. Bought machines for my 3 girls and they love them too. No issues with theirs either. Easy to order more coffee and get it shipped to my home. Only one bad thing.... it is really hard to drink any other coffee now or go through a drive through and pay way too much !!
Recommends this product
Customer review from Nespresso USA
Love the size options!
Love the size options but a bit worried about the sturdiness. We’re using at a location that won’t get daily use all year round. Coffee has been great too. A bit better than our Original machine.
Recommends this product
Customer review from macys.com
Response from macys.com
Thank you for your review, Lisa. We are delighted to hear that you are enjoying your Vertuo Next machine. Your Vertuo Next machine is covered by a one-year warranty and includes lifetime troubleshooting support through our toll-free number, 800-562-1465. We are available 24/7 for your convenience. To maintain your machine, we recommend ejecting your capsules after each use to prevent the machine's needle from becoming dull. Welcome to Nespresso! We hope you enjoy exploring our Nespresso blends as you embark on your coffee journey with us!
Love Nespresso not this machine
We love Nespresso and have purchased many machines for our home and cottage however the design of this model is awful. The lock on/off lever is very stiff and the design of the used Nespresso pod case is awful. All the pods collect nicely but when you take it out for recycling all the pods fall out all over our counter. The pod box only has high sides on part of the box so all the pods will always fall out. Machines 5 years ago were better.
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your impressions with us. Be sure we appreciate your comments about the Vertuo Next's design, as it’s helpful for us to improve our products and customer experience. We’ll gladly consider your feedback regarding its locking mechanism and used capsule container for future product development. Should you need any assistance with your device, trust that technical support is available 7 days a week via our toll-free number 1.855.325.5781. Our machine specialists will be happy to help!