Product Details
Web ID: 10606761,363 reviewssorted by Newest
Leaky bottle
I purchase this item last week and when I took off the plastic wrapper and opened the cap, everything leaked out of the bottle. A bit disappointing. Now i have to go back to Macy’s and ask for an exchange.
Recommends this product
Customer review from macys.com
Response from macys.com
Hello! We sincerely apologize to hear about your experience with the Ultra Facial Cleanser. Since 1851, we've taken pride in the quality of every product we make, and we're sorry this bottle didn't meet that standard. Your feedback is important to us and will be sharing with our Manufacturing Teams. Should you need further assistance, please call us directly @1-800-543-4572 M-F 9am-5:30pm, ET and one of our Customer Service Specialists will be happy to assist.
Love
My favorite face wash and appreciated getting it on sale
Recommends this product
Customer review from macys.com
Good cleanser, and you only need a little bit
This cleanser does the job, checks all the boxes. I love that this product has no fragrance. And it doesn’t irritate my face, but it cleans it nicely.
Customer review from kiehls.com
The best facial cleanser
The best facial cleanser. I like how smooth it goes on and it smells great.
Customer review from kiehls.com
Best facial cleanser
Have used this product for years with delightful results
Customer review from kiehls.com
Outstanding product!
This is such wonderful product from Kiehls. I don't want to dry out the skin on my face by washing. Kiehls facial cleanser is foamy and gentle and leaves my face feeling clean and moisturized. I highly recommend this product. One containers lasts several months.
Customer review from macys.com
Change in quality
Product quality has decreased noticeably since last order
Customer review from kiehls.com
Response from kiehls.com
Hi Klark! We appreciate you being a returning customer and thank you for sharing your feedback. We are so sorry to hear that the quality of your recent Ultra Facial Cleanser did not meet your expectations compared to your previous orders. We want to learn more about the specific changes you noticed. Please call our dedicated team at 1-800-543-4572 (Mon–Sun, 10am–7pm EST) to report this product so we can look further into this matter and assist you with a resolution. Your feedback is highly valued and helps us improve!
Love this face wash, the texture and the gentleness.
Customer review from macys.com