Product Details
Web ID: 5494951229 reviewssorted by Newest
I LOVE EVERYTHING ABOUT IT.
I had a different cleaner and it stopped working. Sharp replaced it with no problem. I LOVE MY MOP!
Customer review from sharkninja.com
Love it!
I bought this wet vac a few weeks ago and I love it! Suction is great, battery life is good, and super easy to refill and empty the tanks. The only thing I wish were different would be the tanks be a little bigger, I have to refill often and that it would bend to be able to get under furniture.
Recommends this product
Customer review from sharkninja.com
Nightmare
We’ve owned this vacuum for a year and I must say this might go down as one of the worst purchases of my life. Not only is it horrible at vacuuming things up, but it makes EVERYTHING soaking wet in the process. Even when you put it on carpet mode, you better expect your carpet to be sopping wet by the time you’re done. Do not buy
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for sharing your experience with the HydroVac MessMaster. We're sorry to hear the unit has not met your expectations, especially when it comes to cleaning performance and leaving excess moisture behind on your floors and carpets. We'd like the opportunity to learn more about what you're experiencing and see if we can help. Please reach out to our support team using the link below: https://support.sharkninja.com/contact-us We appreciate your feedback and hope to have the chance to assist further. Sincerely, Shark Home
Very disappointing
Very disappointed with the performance. I have a Shark vacuum and love it, so naturally, I was thrilled to receive this 3-1 product. However; its leaves puddles on my floor, will stop in the middle of the job indicating there is no water, despite it being full, and leave a musty smell after each use, I wash it after every use and have even replaced the parts thinking that was leaving the smell- nope! I’m not hating on the brand, I just wish I would’ve not purchased this item.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for taking the time to leave a review. We're really unhappy to hear that your experience with the HydroVac did not meet your expectations, especially as a loyal Shark customer. We appreciate you sharing your detailed feedback regarding the puddling, water tank notifications, and lingering odor despite regularly cleaning the unit and replacing parts. Your feedback valuable to us, and we'll be sure to share them with the appropriate teams for review as we continuously work to improve our products and customer experience. In the meantime, we recommend referring to our self-help guide below, which may help address the issues you've described: https://support.sharkninja.com/article/WD260-Series-Shark-HydroVac-MessMaster-Cordless-3-in-1-Cleaner-Troubleshooting-Guide If the issue persists after following the troubleshooting steps, please follow the instructions at the end of the guide to connect with our support team for further assistance. Kind regards, Shark Home
Convenient
I love love love this product. Honestly one of my favorite house purchases. It’s so convenient to use especially if you have kids, mines makes a mess almost every time he’s eating so this is so quick.
Customer review from influenster.com
Makes Floors spotless.
This is by far the best mop I have ever had!! All of my floors are either hardwood or tile. My kitchen is white marble. I have a cat and dog, and live in a hobby farm… so it is so hard to keep my floors clean. Ordinary mopping pushes the dirt and water around. This mop sucks all the dirt up and I am not redepositing dirt, I am dumping it. I also like that the roller can be taken off with ease and washed before I put it away.
Customer review from influenster.com
It is great. Especially for me . Easy to use cleans wonderfully and Ada accessible. I’m in a wheelchair and can use this easily
Recommends this product
Customer review from sharkninja.com
Vacuum Cleaner Purchase
I purchased this item because I don't have rugs but hardwood floors. Works very good on floors and my area rugs too. Its suction and absorption are outstanding. Highly recommended!
Recommends this product
Customer review from macys.com