SharkPowerDetect 2 in 1 Robot Vacuum and Mop with NeverTouch Base
SharkPowerDetect 2 in 1 Robot Vacuum and Mop with NeverTouch Base
Product Details
Web ID: 5494949143 reviewssorted by Newest
Love it!
I love this robot. It works really well but my only complaint is the streaks it leaves on the floor and when it dries you can still see them.
Customer review from sharkninja.com
Just meh
This is a replacement for the same model purchased less than six months ago. The water dispenser portion of the mop function stopped working within two months of use and the replacement part has been out of stock forever. Thankfully they sent a new unit but I don’t have confidence the design issue is resolved so this will likely fail again. I chose this because I didn’t have to change the tank to be able to mop like I did with the last shark vacuum I had, but this has proven to be a disappointment overall.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, We’re really sorry to hear about your experience, especially after going through a replacement so quickly. We can understand how frustrating it is to have the mop function stop working and then face delays with parts being out of stock. It makes sense that this would impact your confidence in the design. This isn’t the experience we want you to have with your PowerDetect Robot, and we truly appreciate you sharing these details as they help us understand where we need to improve. We’d really like the chance to take a closer look at what’s been happening and see how we can support you moving forward. When you have a moment, please reach out to our team here: https://support.sharkninja.com/contact-us Sincerely, Shark Home
Junk
I would give this zero stars if I could. I am on my 3rd machine. They refuse to give me back my money. They just keep sending me these junky machines. I originally purchased the model above this and was sent this as a replacement because they were out of the one I originally purchased. This stupid machine just spins in a circle and cannot find the base. There are no obstructions around the base for it to not go back to the base. I have reset it to factory, deleted it from the app, reinstalled it and remapped it. It still does the same thing. I do not recommend this product. All the 5 star reviews are influencers.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for taking the time to share your experience. We’re truly sorry to hear how frustrating this situation has been, especially after multiple replacements and the ongoing issues with docking and navigation. We understand how disappointing it is not to receive the resolution you were hoping for, and we apologise for the inconvenience this has caused. We’d really like the opportunity to review your case in more detail and see how we can help. Please reach out to our customer support team directly using the link below, and they’ll be happy to assist further: https://support.sharkninja.com/ Kind regards, Shark Home
Worth the money
I had a lesser model that needed a warranty repair and shark replaced it with this upgraded model. We love the added versatility and it does a great job
Recommends this product
Customer review from sharkninja.com
Waste of money
Honestly not worth the money for real! My husband got it for me a couple months ago and doesn’t mop, leaves a black try and trust me I change the pad and clean it after each “clean” I was so excited to get it but not anymore, waste of money! For something that is scheduled to clean EVERYDAY! Shouldn’t leave black trays, my floor is not that dirty!
Customer review from sharkninja.com
Response from sharkninja.com
Hi Sijham, Thank you for taking the time to leave a review. We’re really sorry to hear how disappointing this has been, especially after how excited you were to receive it. We understand how frustrating it is when the robot isn’t mopping as expected and is leaving black streaks, particularly when it’s scheduled to clean daily and you’re properly changing and cleaning the pads. We recommend following the troubleshooting steps in the guide below, which address mopping performance and streaking concerns: https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide If the issue continues after completing these steps, the guide will direct you to our Customer Service Team, who will be happy to help further and review available options with you. Kind regards, Shark Home
My floor got flooded the tube that feeds the water to the robot tank cracked.
Customer review from sharkninja.com
Response from sharkninja.com
Hello Jim, Thank you for taking the time to leave a review. We’re truly sorry to hear about the flooding in your home, caused by the damaged tank. We noticed that you reached out to us, and someone from our support team will be in contact with you soon. Kind regards, Shark Home
Was good for a couple months
Garbage, does not wet mop after only 3 months. Always used distilled water. The robot will also randomly blink orange and go max speed into the wall.
Customer review from sharkninja.ca
Response from sharkninja.ca
Hi Yonnie, Thank your for leaving your review on the PowerDetect Robot. We understand your concern about the mop no longer staying saturated after only three months of use, and we sincerely apologize for the inconvenience this has caused. That definitely doesn’t sound right, and we’d like to look into it further for you. We kindly recommend reaching out to our team using the contact link below so we can assist you directly. Alternatively, you may try our self-help guide, which could help resolve the issue. Self-Help Guide: https://support.sharkninja.ca/en-CA/article/RV2800ZE-RV2800YE-Series-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide-ca Contact Page: https://support.sharkninja.ca/en-CA/contact-us Kind Regards, Shark Home
Stopped working after 3 months
Bought this within 3 months ago, and no longer picks up anything off of the floor. Wouldn’t recommend spending the money
Customer review from sharkninja.com
Response from sharkninja.com
Hi Bob, Thank you for taking the time to leave your review, we really appreciate it. We’re sorry to hear your PowerDetect Robot isn’t picking up as it should after only a few months. That’s definitely not the experience we want for you. There may be something affecting pickup, like the brush roll, filters, or sensors, so we’d really like to help take a closer look. Our team can walk through some troubleshooting with you and help get things back on track. Feel free to reach out to us here: https://support.sharkninja.com/contact-us Sincerely, Shark Home