STR-DH590 5.2 Multi-Channel 4K HDR AV Receiver with Bluetooth
Product Details
Web ID: 5454876Ratings & Reviews
7 customer images
Better Receiver
Receiver has many better features than I expected.
Recommends this product
Customer review from sony.com
Response from sony.com
Thank you for your fantastic review, Keppa81! We are absolutely happy to hear that your STR-DH590 is exceeding your expectations! It's incredibly rewarding when our products surprise customers with a rich set of features and capabilities beyond what they initially anticipate. We designed this receiver to be the reliable and versatile heart of any home theater setup. Thank you again for choosing Sony and for sharing your experience. We hope you continue to discover and enjoy all the great features the STR-DH590 has to offer! Best regards, Gus, Sony North America Customer Support
Can’t get the Beats 4 to hook up
I bought this receiver 4or 5 years ago and love it most of the time. Mine overheats I think easily and powers down I able to turn it right back on but is frustrating. I also have hooked my receiver with Bluetooth which is awesome. I have not been able to do the same with my Beats4 headphones. Please help me if you can. Thanks
Recommends this product
Customer review from sony.com
Response from sony.com
Thank you for sharing your experience with your STRDH590 Receiver, Random Ron! It’s great to hear that after 4 or 5 years, you still love the receiver, especially the built-in Bluetooth feature for streaming audio—that's exactly what we designed it for! We are, however, very sorry to hear about the two frustrating issues you're running into: the intermittent shutdown due to suspected overheating and the connection trouble with your Beats4 headphones. We certainly want you to enjoy your unit reliably. Here are some insights and troubleshooting steps for both concerns: 1. Overheating and Shutdown When a receiver powers down and can be immediately turned back on, it often indicates the internal protection circuit is activating. While this circuit is designed to protect the unit from damage, it usually points to one of two things: Ventilation: This is the most common cause. Please ensure the receiver has at least 6 inches of clearance on the top and sides. If it's enclosed in a cabinet or entertainment center, it can trap heat quickly. Try operating the receiver outside of the cabinet to see if the issue goes away. Speaker Load: Check that your speaker impedance (measured in ohms) is within the specifications listed in the receiver's manual). Using speakers with very low impedance can cause the receiver to work too hard and trigger the protection circuit. 2. Bluetooth Connection with Beats4 Headphones The STRDH590’s Bluetooth is designed for receiving audio (e.g., streaming music to the receiver from your phone or tablet). It is not designed to transmit audio to wireless Bluetooth headphones. We appreciate your loyalty to Sony over the years. We hope that improving the ventilation resolves the unexpected shutdowns so you can continue to enjoy your receiver! Best regards, Gus, Sony North America Customer Support
Nice and powerful
I've had my unit for about a year now and everything was great until yesterday. My receiver would go into protection mode and turn off. I've tried all the fixes in the trouble shooting guide and now I hope I get my receiver repaired or warranty from what I understand covers my units issue. That has been the only problem so far. For the money it's still worth the $$$. The should quality is very crisp and clean. I'm running all Sony tower speakers for surround center Sony and sub. I'm giving 4 stars because its a newer unit with newer technology but shouldn't break in less than a year. I had an old Kenwood 5.1 system for 28 years never a glitch. I think Sony quality should be better than that but electronics can have issue's.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi Cortland803, thank you for your detailed review of the Sony STR-DH590. We're glad to hear you've enjoyed the crisp sound quality and power of the receiver, and that it's paired well with your Sony speakers for an immersive setup. We're sorry to know that your unit is in protected mode now and turning off, we understand this can frustrating and is certainly not the experience we want you to have. Since you've already gone through the troubleshooting steps in the manual, we recommend reaching out to our support team directly so that they can assist you with a warranty service and get your receiver back up and running. You can contact them via: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht We value your feedback and thank you for choosing Sony! Regards, Dominick
Did not live up to expectations
This amplifier was very disappointing. Driving two outdoor polk audio speakers. Had to run a fan and it still shut down. Only on 50 volume level. Overheated on a wire shelf.
Customer review from macys.com
Quality Product.
I bought this receiver a month ago and it has plenty of features and power. The only thing I wish it had would be bass and tremble knobs on the front panel instead of the tv display to make your adjusts but it's no deal breaker for the price.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi J Wilson, Thank you for your feedback on the receiver you purchased. We appreciate your suggestion regarding the bass and treble knobs on the front panel. Your input is valuable as it helps us understand customer preferences and consider future improvements. Best regards, - Stephanie
its ok
I purchase this fto connect with my 75” sony ty. When you turn off tv the reciever turns back on sometimes. you turn back off and it turns back on
Customer review from sony.com
Response from sony.com
Hi wildbillthe toolman, Thank you for the review and we do apologize for the inconvenience. The System Power Off function might be turned on. To turn it off, please check this link below and see page 42. https://www.sony.com/electronics/support/res/manuals/W001/W0014753M.pdf If you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: -David
5 star
Very pleased. Powers my Bose surround sound system perfectly.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi SHT38IP, Thank you for sharing your experience with us! We’re delighted to hear that the Sony STR-DH590 has proven to be the perfect addition to your sound system, and that you are thoroughly satisfied with it. Thank you for choosing Sony! Enjoy! -Maria
Malfunctioning After A Year Of Use
Bought this a little over a year ago for Christmas 2023. Right around this past Christmas (2024), it began to malfunction by switching to PROTECT mode after being on for a few minutes, and then shutting off automatically. None of the troubleshooting procedures for this problem helped and in fact when all speakers and other components were completely disconnected, the problem still occurred. So Sony support said they would repair it under warranty. I was fine with that so I sent it in to United Audio to be repaired. The latest update on the repair status says that the unit is "not repaired-parts needed are not available." So a product that is still being offered as a new item cannot be repaired because parts are not available. Great. Now I have a useless receiver that lasted a little over a year, that I have to recycle. Very disappointed because I really have liked my past Sony purchases.
Customer review from sony.com