Product Details
Web ID: 536894194 reviewssorted by Newest
Not impressed!
Bought this about 2 years ago, used maybe 4 times and stopped working. Tried everything to try to fix it but nothing worked. Going in the trash tonight. :(
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Pabst, We’re sorry to hear your PureSteam Pro Upright Garment Steamer stopped working. This is not the experience we want for our customers, and we’d like to help you get it working properly. This steamer is backed by Pure Enrichment's industry leading 5-year warranty. Please don’t hesitate to reach out to us at (714) 668-0300 or help@pureenrichment.com, and our team will assist you in troubleshooting. Your satisfaction is important to us, and we’re here to help resolve this for you! Thank you, Jessica Pure Enrichment Customer Support
Disappointed
This is the second time I have problems with this same product. It was great while working, but after 5 or 6 months of use, it stopped working. I tried cleaning the parts, removing build up, but still doesn't steam.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi CaroM, Thank you for taking the time to share your experience with the PureSteam™ Pro Upright Garment Steamer. We’re so sorry to hear that this has happened again after only a few months of use—that’s certainly not the experience we want for you. Your steamer is backed by our warranty, and we’d love the chance to help troubleshoot further or provide a replacement if needed. Please reach out to us at help@pureenrichment.com or call us at 714-668-0300, and our team will be happy to assist. Thank you, Jessica
Worked for a while then bam! Just stopped ! So annoying!!!!
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Anette, We’re sorry to hear about the issue you’re having with your PureSteam Pro Upright Garment Steamer no longer working. This is not the experience we want for our customers, and we’d like to help you get it working properly. This steamer is backed by Pure Enrichment's industry leading 5 year warranty. Please don’t hesitate to reach out to us at (714) 668-0300 or help@pureenrichment.com, and our team will assist you in troubleshooting. Your satisfaction is important to us, and we’re here to help resolve this for you! Thank you, Jessica Pure Enrichment Support
Disappointed
Used this steamer maybe 3x and it stopped working. Disappointed that it didn't last, I should have read these reviews before purchasing it. I tried using it today and it won’t steam.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi MHM10, We’re sorry to hear about the issue you’re having with your PureSteam Pro Upright Garment Steamer. This is not the experience we want for our customers, and we’d like to help you get it working properly. This steamer is backed by Pure Enrichment's industry leading 5 year warranty. Please don’t hesitate to reach out to us at (714) 668-0300 or help@pureenrichment.com, and our team will assist you in troubleshooting. Your satisfaction is important to us, and we’re here to help resolve this for you! Thank you, Jessica Pure Enrichment Support
Not working
Bought this for some time and haven’t used it. It is not working at all!
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Shir, Thank you for sharing your feedback. We’re sorry to hear that your PureSteam Pro Upright Garment Steamer isn’t working and we’d like to help troubleshoot the issue. Please contact us at (714) 668-0300 or help@pureenrichment.com.com, and our team will work with you to resolve this. Your satisfaction is our priority! Thank you, Jessica Pure Enrichment Support
Wanted to like, but stopped working
We have had this product for a while but it just stopped working. The light comes on, there’s water in the tank but it just quit working?!?! I see a lot of people have had this issue as well.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Kyla, Thank you for taking the time to share your experience with us. We're sorry to hear that your PureSteam™ Pro Upright Garment Steamer has stopped working and understand how frustrating this must be. We’d love the chance to assist you and troubleshoot the issue to see if we can help get it working again. We’d also like to learn more about what happened so we can ensure this is addressed. Please contact us at (657) 275-3737 or email us at help@pureenrichment.com, and our team will be happy to provide support. Thank you for bringing this to our attention. We’re here to help! Jessica Pure Enrichment Support
Cool
Great product I use it almost every day and so doe my spouse.
Customer review from Pure Enrichment
Pure enrichment garment steamer
We bought the steamer worked pretty good for period of time but then underneath that has a thermal sensor that goes out. It’s due to corrosion and water getting in there. I changed out the Thermal couple once over the second time I went to do it. The corrosion was so bad I couldn’t get the Phillips head screws to turn it ate away the Phillips head screws.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Carl, We appreciate you taking the time to leave your review about your PureSteam Pro Upright Garment Steamer. Your feedback helps us understand where we can improve, and we want to help ensure your product works the way it should. Pure Enrichment products are covered by our warranty, and we’re happy to assist with replacements or guidance on care and usage to help resolve the issue. Please reach out to us at help@pureenrichment.com or 657-275-3737. Having your order information ready will help us get things resolved quickly. Thank you for bringing this to our attention. Thank you, Jessica Pure Enrichment Customer Support