HartmannReserve Large Exp Journey Suitcase
Product Details
Web ID: 526918461 reviewssorted by Newest
Bad Quality- Regretting buying an additional ba
Within the first time used, the luggage already had a dent. Poor quality and dealing with the online support is horrible. Last week, I used it and the zipper is giving me problems and a piece broke. Please have someone from support reaching out to me by email.
Customer review from shop.hartmann.com
Response from shop.hartmann.com
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Perfect bag
I love the dividers. It’s just right for a week long journey!
Customer review from shop.hartmann.com
It IS a trunk more than a suitcase :(
I love this set, but this piece really was a trunk! So thick that i couldn't manage it . I loved it , but so impractical . I wish it was just a normal sized medium suitcase. I kept the carryon ( it was normal ) and the duffel, so cute. Just wish they would size this as a regular suitcase :)
Customer review from shop.hartmann.com
Response from shop.hartmann.com
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Poor Quality and Bad Service
I bought this model of Hartmann luggage; the plastic zipper broke the first time I used the suitcase. To its credit, Hartmann send me a replacement. The replacement broke the first time I used it in exactly the same place. Since it broke when I was in South America, I had no choice but to leave the useless luggage behind and buy a new one to finish the trip. This time Hartmann only offered a useless option of repair or a 20% discount on another Hartmann product. Fool me once.....
Customer review from shop.hartmann.com
Response from shop.hartmann.com
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Above Average at Best
I have had the luggage for almost 6 months with extensive travel including air. The piece has shown wear but overall done a decent job so far with only one structural issue.The hard case has held up with no damage on the exterior, just some cosmetic marks from luggage being checked on planes. These marks have not come off with cleaning but again, just cosmetic issues. The other issue was that the gold color handle wore off which exposes the bare unpainted plastic on the handle itself. The structural item that broke was one of the zipper tabs, the locking hole of the tab broke off and Hartman did send a replacement. It may have been a faulty item and I have not experienced any issues with the replacement. Overall the luggage is attractive and operates well but I gave it an above than average due to some of the issues encountered in just 6 months of use. Unsure but I am probably going back to a soft case like the Tweed collection series as I had before. I think the internal design is better for packing.
Customer review from shop.hartmann.com
Response from shop.hartmann.com
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Incredible luggage
Simply beautiful and functional. Looks amazing and i get compliments all the time.
Recommends this product
Customer review from shop.hartmann.com
Simply the best
Hartmann makes the best luggage. It always gets compliments and lasts for years. They stand by their products and have an incredible team. I have owned Hartmann for over 25 years and its the only luggage I would travel with.
Recommends this product
Customer review from shop.hartmann.com
Heartbroken
I decided to treat myself, as a birthday milestone gift, to a nice luggage set. I did quite a bit of research. I’ll admit that style was key. This set met the expectations for style. They not only look beautiful, they feel like quality. All of the amenities are top notch. However, the actual quality of the zipper, the key component, is poor. The zippers look like high quality metal. They feel impenetrable. However, they are extremely faulty. The zipper doesn’t just separate, a major inconvenience but potentially repairable, the actual teeth fall out rendering the zipper unusable. While in Greece, I went to go zipper my bag up and noticed one exterior zipper was dragging. Not only did it come off track but several teeth were missing. I had to find a hardware store, in Greece, to get bungy cords in order to help close the bag due to where the teeth fell out. I was devastated and concerned for my belongings due to the amount of travel I had left.