Product Details
Web ID: 5105488102 reviewssorted by Newest
Stopped charging
Bought less than 2 years ago. Monitor won’t charge, they won’t replace.
Customer review from doreljuvenile-maxicosi
Poor app availability
App doesn't work on new android phones and the maxi Cosi app is not available in Canada. There were no indication of this when researching the product
Customer review from doreljuvenile-maxicosi
Response from doreljuvenile-maxicosi
Thank you for your review. We are sorry to hear about your experiencing with your Monitor System. Our Consumer Care Team is happy to help! Please reach out to us at 1-800-544-1108 or via email at support@djgusa.com so we assist you directly.
Very poor camera quality
This camera has very poor night vision quality when not connected to wifi. We like to use it not connected to wifi for safety reasons and we cannot even see our baby’s chest rise and fall. I have looked at multiple other cameras in person that do not connect via wifi that offer an extremely clear picture both day and night. This is a major down fall as this is one of the main reasons we use a monitor. Not impressed.
Customer review from doreljuvenile-maxicosi
Monitor wont charge
I bought this about a year ago. It worked great until about 2 months ago. The portable monitor only charges if you hold the cord a certain way. Now it says its fully charged (if you hold the cord a certain way) but as soon as you unplug it, or the cord moves, it dies. Very disappointing since ive only had it for about a year. Camera works great though. Great picture!
Customer review from doreljuvenile-maxicosi
poor choice
Terrible quality. The parent monitor dies in about 45 minutes. Now it needs to be plugged in constantly to work. Go with another baby monitor. The cry assist really isn’t anything but stressful and not helpful.
Customer review from doreljuvenile-maxicosi
Response from doreljuvenile-maxicosi
We’re very sorry to hear about your experience. This definitely isn’t the quality we aim to deliver, and we understand how frustrating it must be to have the parent monitor die so quickly—especially when reliability is so important. The Cry Assist feature is meant to be helpful, not stressful, so we’re disappointed to hear it wasn’t beneficial for you. We’d really like the chance to help do some troubleshooting and make this right. Please reach out to our support team at 1-800-544-1108 or by text at 1-812-203-4747 and we’ll be happy to troubleshoot the issue or discuss possible other options.
Bad experience
Everything works fine except the main purpose of this product - the monitor screen gets offline and disconnects to the camera every few minutes! It’s disappointing and frustrating because we spend a lot of money for it. Hope someone from the support will see it and help us
Customer review from doreljuvenile-maxicosi
Response from doreljuvenile-maxicosi
Thanks for your review! We would like to express our sincerest apologies for the monitor perpetually disconnecting. We're empathetic towards your sentiments and we would love an opportunity to make it right. Please contact our Consumer Care Team at 800-544-1108 and we'll address this issue accordingly.
Horrible Parent Screen /battery
I loved this monitor and then the parent screen stopped holding a charge. We thought it was just a one time thing and since we liked the monitor we decided to get another one. We have had the new one for a few months and now the parent screen is all black and won’t turn on. It’s extremely frustrating as this is the device we use for babysitters as we didn’t want them having access on their phones. There needs to be a major update or fix to this parent screen, we have to now consider a different brand for monitors.
Customer review from doreljuvenile-maxicosi
Response from doreljuvenile-maxicosi
Thanks for your review! We would like to express our sincerest apologies for the functionality issues, especially after a short tenure. Please contact our Consumer Care Team at 800-544-1108 and we'll address this issue accordingly.
App unavailable to download.
App doesnt download on s23 ultra. Says app was made for older version of android
Customer review from doreljuvenile-maxicosi