SONYWireless Noise Cancelling Over-Ear Headphones
SONYWireless Noise Cancelling Over-Ear Headphones
Product Details
Web ID: 5025559595 reviewssorted by Newest
Sony’s BEST headphones ever
I REALLY love this headphones, the noise cancellation is so good (i feel like i’m in a music studio). The price is a little high but it’s totally worth it. I bought the beige color and it’s BEAUTIFUL, it looks good with my outfits ^^ Also you can install the app for this headphones, helps you personalize your music experience even more! Now i’ll take them everywhere ;)
Recommends this product
Customer review from sony.com
Response from sony.com
Hi there! Thank you so much for the wonderful review! It brings us great joy to hear how much you love your WH-1000XM4 headphones. We are so happy that the noise cancellation gives you that studio feel and that the beautiful beige color perfectly matches your style. It is awesome that you are already exploring the app to customize your sound! Thanks for choosing Sony! Warm regards, Estefany
Broken after 5 weeks, Sony refused warranty claim.
Stopped charging after 5 weeks and Sony refused the warranty coverage - gave me the runaround.
Customer review from sony.com
Response from sony.com
Hi Mohzman, Thanks for the review. We're so sorry to hear about the trouble you're having with your WH-1000XM4 headphones. We want to look into this right away and see how we can help. Please send us an email at socialsupport@am.sony.com so we can review the information our support team gave you. When you email us, please include these details so we can find your account quickly: Full Name: Sony Username: Telephone Number: Model Number: Issue/Concern: Case number provided by our support: Thanks for considering Sony. We look forward to hearing from you and working to make this right. Warm regards, Estefany
I've Had This For 5+ Years...
I still love 'em. I don't like going out of my way to post reviews, but it's been 5 years time now, so this is worthy of recognition. Brilliant wireless headphones! I love the durability, casing (both), and overall capability of ANC. Sometimes the auto-switching modes gets annoying and there are some finnicky connection issues with iOS. However, even with newer devices (iOS), I have found this connects fine with occasional BT troubleshooting. The pushed-for Sony app has a lot left to be desired, but the headphones themselves have served me well. The easy access features are convenient: swiping can be inconsistent at times, but there is a setting to adjust for that. Also, the *included* airplane connector is a huge boon. I love sony for this. This was the precursor to my audiophile days, but even then, I enjoy these a lot from the listening exp. to general usage. I haven't considered other headphones since, because these have withstood the test of time and are beloved for good reason.
Recommends this product
Customer review from sony.com
Response from sony.com
Thanks for the 5-year review, Aragorn Ranger! It’s awesome to hear they’ve withstood the test of time and got you into the audiophile world. We really appreciate the honest feedback about the app and the occasional iOS Bluetooth quirks. We're passing those notes right along to our teams so we can keep improving things. Thanks for sticking with Sony! Best regards, Gus, Sony Social Media Team
Super comfortable head phones
Outstanding product! I've had mine for 3 years, still impressed.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi there, We feel privileged to know that your headphones are still impressing you after three years of daily use! Building premium products that stand the test of time is incredibly important to us, and hearing that your pair is still delivering outstanding performance after all this time is the ultimate compliment. Thank you for being a loyal part of the Sony family for all these years! Regards, Dominick
Bad settings
I have it and it keeps on cutting out the volume when I speak. That wouldn't be an issue unless every single time I change it in the app it just reverts back to its stupid default when you turn it off. I would not recommend for people using it on calls or for gaming.
Customer review from sony.com
Response from sony.com
Hello DogArt219, Thank you for considering Sony products. We apologize for the inconvenience you are experiencing with your WH-1000XM4 headset cutting out the volume during calls and the app settings reverting to default after powering off. To help resolve this issue, please try the following steps: Firmware Update to Version 3.0.1: Installing the latest firmware can improve performance and fix bugs. You can find detailed update instructions here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613 Reset the Headset: This clears temporary glitches without deleting your paired devices. Instructions can be found at: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html Initialize (Factory Reset): If resetting does not help, perform a factory reset to restore default settings. Please note this will erase all paired device information. Detailed steps are available here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html If the issues persist after these steps, we encourage you to contact our dedicated support team for further assistance and advanced troubleshooting. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Best regards, -Fred
Amazing
Best purchase of my life. The cups show their age but the sound is still wonderful. Good job Sony.
Recommends this product
Customer review from sony.com
Response from sony.com
Hello Joshuasan, Thank you for choosing Sony! We're honored to hear that your WH-1000XM4 headphones remain the best purchase of your life. We apologize that the ear cups are beginning to show signs of their age, yet it is wonderful to know the sound quality remains as impressive as the day you first put them on. To help you restore that out-of-the-box comfort, you can indeed obtain genuine replacement pads through our authorized parts partner at https://sony.encompass.com/item/12582299/Sony/X-5001-119-1/. Your loyalty highlights the enduring craftsmanship we strive for, and we are grateful to have been a part of your daily listening journey for so long. Best regards, -Fred
Amazing headphones with very few downsides
I've had these headphones for about a year now and I absolutely love them. HOWEVER there were a couple of nit-picky things that kept them from getting a full 5 stars. First the pros: These are by far the most comfortable over-the-ear headphones I've ever owned. I wear these all day 5 days a week while in the office, and can honestly say I have no issues by the end of an 8 hour work day. The charge is great as well! So long as I remember to charge them after work, they'll last the entire day even with the noise cancelling on (and when I don't there's still like half a days worth of charge somehow). And when you run out of battery, they charge super quickly so you're not waiting for hours waiting on them. The sound quality is also a huge pro for these headphones. You might be able to find some better sounding headphones elsewhere, but these are absolutely the best you'll get at this price point. Very clear audio and the app allows you to edit the equalizer in whatever way you want. They aren't too heavy and I like the touchless controls on the side Cons You can't use the headphones and charge them at the same time. When in the "wired" mode, you can't use the touchless controls at all. You will have to use your device for all controls The Ambient Sound control button just cycles through the different options. I would have liked for it to be able to momentarily activate "Ambient Sound" by holding the button instead of activating the auto equalizer. There have been a lot of times when I'm wearing them that I'll get asked something, so I have to pause the music, then activate the Ambient Sound, ask "What?", then click the ambient sound button to Noise Canceling, then play the music again. It would be nice just to hold the Ambient Sound Control button, and it pause the music while activating Ambient Sound automatically. I get I could just get around that by taking them off, but it's the principle of the thing! I think I've used the "Auto Equalizer" thing maybe once and that was when I first bought them and didn't know what it did.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi Johnathan , Thank you for the detailed feedback! We’re thrilled to hear you love the comfort, battery life, and sound quality of your WH-1000XM4. To make conversations easier, we recommend trying the Quick Attention feature by placing your palm over the right earcup to instantly hear ambient sound. You can also enable Speak-to-Chat in the app to automatically pause music when you speak. We’ve also shared your notes regarding charging and wired controls with our product team. Thanks for choosing Sony. Best regards, Eliab
Great sound, very sad UX
great headset sound, worse UX possible. the speak-to-chat function ignores the fact that I deactivate it about about every 12 hours and reactivates itself all the time. the android app is pretty bad, it's really hard to set the headset and have it work when having multiple devices. If you get a phone call during a zoom-like meeting the headset will break everything about it, screw the sound sources, force you to quit and join back the meeting. There's no option to make it act sanely. It feels like a bunch of managers who never actually used a headset decided that a bunch of shiny features were worth it and then never used it themselves. Again, the sound is amazing, everything around it sucks however. I'll keep it until it dies because it was so expensive but I have never experienced so many frustrating moments because the headset decies on its own to change the sound source mid-meeting because you receive a text message.
Customer review from sony.com
Response from sony.com
Hi Fractalesque, Thank you for your detailed feedback, and we are very sorry to hear about the ongoing frustration you've experienced with these features. We understand how disruptive it is to have your settings reset and your audio sources switch unexpectedly during important meetings. To help address these specific behaviors, we recommend trying a few adjustment steps within the Sony Sound Connect app: 1- Speak-to-Chat Resetting: Speak-to-Chat can accidentally reactivate if the touchpad on the right ear cup is touched with two fingers for a couple of seconds. To permanently disable this without accidental triggers, you can go into the app settings under the "Sound" tab, switch Speak-to-Chat off, and ensure your app and headphone firmware are fully updated to prevent setting resets. 2- Multi-Device Syncing: When using the "Connect to 2 Devices Simultaneously" feature, audio focus switches automatically based on playback signals. To prevent incoming phone calls or text notifications from hijacking your Zoom audio, we recommend disabling standard audio notifications on your secondary device (such as your phone) while actively using your headset for work meetings on your computer. If these adjustments do not resolve the issue and the headset continues to change settings on its own, please reach out to our dedicated technical support team so we can look closer into your device's behavior. You can contact them directly at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for considering Sony! Regards, Dominick