Bumble and bumbleShampoo & Conditioner Pump
Product Details
Web ID: 488456410 reviewssorted by Newest
Pump leaps
I have been reusing my pump for a couple of conditioner and shampoo purchases now (approximately 1+ year) and the pump in the conditioner started leaking. I had to get 8 oz bottles to refill so I can use them in the shower. ☹️
Customer review from Bumble & Bumble US
Cheap company charging for this separately
I am shocked that this company is so cheap as to make the pump an add on product. The price of the shampoo and conditioner has gone up more than $30 in the past 3 years and now this is an add on? Of course it should be included. I had an older one from 2021 when they were included and it broke... I cannot get a replacement since #1 this is out of stock... #2 I am not paying for a $3 product PLUS TAX AND SHIPPING for something that should be included. This is the height of corporate greed. I would give zero stars but that is not an option.
Customer review from Bumble & Bumble US
Im without words
I've been purchasing the liter bottles of shampoo and conditioner for years. The pump was always included. You have surged the product prices and taken away the pump. Now we have to purchase separately. The last time I ordered product I didn't even notice it. When I called customer service to say the pumps were missing they said sorry. You now have to purchase it and btw it's additional postage etc. didn't even give me a one time consideration after so many years a customer. And btw one of the current pumps I'm using doesn't even work. I have to pour it out of the liter bottle. So disappointing!
Customer review from Bumble & Bumble US
Cheating customer to increase profits
It really stinks that the pump no longer comes with purchase of liter size. This is just another company cutting back to increase their profits. Not cool Bumble and Bumble!
Customer review from Bumble & Bumble US
Ripoff
Charging for the pump is very unfortunate.
Customer review from Bumble & Bumble US
Response from Bumble & Bumble US
Hello! We truly value your opinion and appreciate the time you took to share your thoughts with us. We are concerned to hear about your experience. If you would like further assistance, please send details directly to consumercare-soc@gcc.bumbleandbumble.estee.com and a member of our team will be in touch.
AWESOME!
It is great to have the pump as an additional charge. It cuts down on waste and plastic use. Only buy one when you need a new one. I was always just throwing them out before. Thanks, Bumble and Bumble, for caring about the earth!
Recommends this product
Customer review from Bumble & Bumble US
What a rip off!!
This is outrageous! They RAISED the prices AND no make you buy the pump. You can't use these large 1 liter bottles without a pump, so the CUSTOMER has to buy them. This is NOT about the environment, it is just the company passing on extra costs to their customers. They showed us how the do NOT value their loyal customers. I will STOP buying from Bumble and Bumble and will move to a brand that respects and values their customers.
Customer review from Bumble & Bumble US
Response from Bumble & Bumble US
Hi Ali! Thank you for reaching out and for sharing your feedback. Your comments are important, and we want to connect you with the right team. Please reach out to consumercare-soc@gcc.bumbleandbumble.estee.com with your contact information and full details, so a team member can be in touch.
Pump is reusable-think again
People are not thinking before they comment. Yes, you have to purchase the pump. BUT it is reusable. You do not have to purchase it again. So, you save on plastic and help the environment by not putting out pump after pump on each bottle. I have reused the pump 2x now and it still works
Recommends this product
Customer review from Bumble & Bumble US