De'LonghiLa Specialista Arte Coffee Machine
De'LonghiLa Specialista Arte Coffee Machine
Product Details
Web ID: 4353675248 reviewssorted by Newest
Extreme dissatisfaction
I’m on my second machine within 2 years. The model I have is not made anymore, I wonder why. Needless to say, I received a replacement machine after the first one completely went out and stopped working, of course I had to jump through a bunch of hoops before Delonghi would replace it, had to send videos of each issue I was having then eventually had to send the whole machine back to delonghi for them to check it out before replacing it, major hassle. Within months of receiving the new machine the milk frother stopped working properly, I don’t even bother with the grinder because that keeps working intermittently, all of this to say, save your money and buy from a reputable company that knows how to make quality espresso machines, i.e. La Marzocco. Extremely disappointed with this purchase, but I should’ve known better.
Customer review from De'Longhi
Response from De'Longhi
Hello, Thank you for sharing your experience. We're sorry to hear about the issues you've encountered with your DeLonghi machine. It’s disappointing when a product doesn’t live up to expectations, especially when you've had to go through a lengthy and frustrating warranty process. We understand how inconvenient it can be to deal with repeated mechanical failures, particularly with essential features like the milk frother and grinder. If you decide to continue with DeLonghi in the future, we hope they improve on their quality control and customer service. Again, thank you for taking the time to share your thoughts, and we hope your next machine experience will be a much smoother one.
just toss your money out the window just trash
complete trash had one for 2.5 years sent it back twice to get fixed under warranty. now the grinder goes bad. and the sad thing i bought my daughter one for house warming gift, i feel bad now for buying her something that wont last.
Customer review from De'Longhi
Response from De'Longhi
Hello, We’re sorry to hear about the ongoing issues with your coffee machine, especially after it was repaired twice under warranty. It’s disappointing that the grinder is now malfunctioning. We understand how frustrating this must be. Please contact us at 1-800-322-3848, Monday through Friday, between 9 a.m. and 8 p.m., so we can assist you and find a solution for your machine. We appreciate your patience and are committed to resolving this issue.
Feels Like a Step Backward
I bought this to replace La Specialista Prestigio. I had that machine for 5 years with one in-warranty repair. Prestigio was great! Reliable, consistent, easy to use, no nonsense, quality. Unfortunately, I broke the Prestigio as I was trying to clean it. I could have sent it back for repairs, but the cost of that was the better part of the cost of a new machine. Since my machine was five years old, I decided to go with a new Arte. The price point was similar, but that’s about it. The arte is definitely a lower quality machine. It has as lot more plastic, feels lighter and cheaper, seems less ergonomic and intuitive, and performs worse. I like that it has a few more settings (like temperature), and I even like that the tamping and steaming are more hands on, but I overall, I am not happy with the machine. I wish the Prestigio were still an option. I miss my old machine.
Customer review from De'Longhi
Response from De'Longhi
Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.
Good product
Good product, happy with it but the porte filter is hard to put in not sure why, I also wish it was less plastic. My breville before same size was nice and heavy this one I have to hold to twist in the porte filter.
Recommends this product
Customer review from De'Longhi
Fun espresso machine
Compact machine but works like a pro! It took me few hours to fine tune my settings but I now make coffees and lattes ad good as some of the best local fancy coffee shops. You can do the same as long as you buy good quality beans. This machine let you adjust all the parameters, it’s really fun to use. It is well built and seems very durable. It comes with all accessories (but the knock box that we ordered the next day). If you look for any easy one button machine, it’s not for you. It takes some work to get the coffe right, but De’Longhi put all the control buttons to get there. It is then up to you to get them in the right position to get the best of the coffee beans you put in!
Recommends this product
Customer review from De'Longhi
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Like this machine very much. Looks good and makes great coffee. Everything I needed from a coffee machine this one does.
Recommends this product
Customer review from De'Longhi
Well worth the investment
Great machine and quality. I have made over 40 latte’s in 2 weeks time and no issues. Everything works as intended.
Recommends this product
Customer review from De'Longhi
MY BEST COFFE MACHINE
Excellent not only is beautiful it makes grate caffe love it, also i got a great deal.
Recommends this product
Customer review from macys.com