Product Details
Web ID: 10606771,202 reviewssorted by Newest
Face wash
I like it but not as much as the other facial cleanser.
Customer review from kiehls.com
Stay away from Facial Fuel
What happened to this product that I've been using for many years. Not only has the price increased but the quality has declined so much that you think you’re washing with colored water...no lather to even pretend it's a cleanser. Very disappointed.
Customer review from kiehls.com
Response from kiehls.com
Hi, AZDude! Thank you for being a loyal user of our Facial Fuel for many years, and we are truly sorry to hear that your recent experience has left you feeling so deeply disappointed. We completely understand your frustration, and we truly appreciate you bring this to our attention. We will share your honest feedback to our team, as we take this matter seriously. Additionally, we want to investigate this further, please reach out to our dedicated care team by phone at 1-800-543-4572, available Monday through Sunday from 10:00 AM to 7:00 PM EST. Alternatively, you can connect with us instantly through our website Live Chat, open Monday through Friday from 9:00 AM to 9:00 PM EST, and Saturday through Sunday from 10:00 AM to 7:00 PM EST. When you connect with an agent, please reference your unique Case Number: 48522611 and try to have the product with you.
Once the Best, Now Awful
This stuff is garbage now that they've reformulated it. Don't bother giving Kiehl's your money, they clearly didn't do any market research before updating the formula.
Customer review from kiehls.com
thinner formula?
Did you change the formula? Seems thinner . Comes out of bottle very fast. Thought before it was a little thicker.
Customer review from kiehls.com
Response from kiehls.com
Hello, Thinner! Thank you for sharing your feedback, and we completely understand how surprising it can be when a favorite product suddenly feels different. You are entirely correct that the formula is now thinner; we recently removed sulfates, EDTA, and acrylates to transition to eco-friendly, plant-based ingredients. While this change creates a more fluid texture and less lather, please rest assured it is now gentler on your skin while delivering the exact same energizing results you love!
Great face wash
Really like how this face wash feels and smells. It's a great daily use item.
Customer review from kiehls.com
Facial fuel
You guys used to film to the very top of the bottle. This was a few inches short in your pictures you show up being full to the top of the bottle.
Customer review from kiehls.com
Response from kiehls.com
Hello, Tim42! Thank you for reaching out and for sharing your feedback about the Facial Fuel packaging. We sincerely apologize for any frustration this has caused. We understand how important it is for customers to feel confident that the product they receive matches what is shown online. Please know that all products are filled to the correct volume stated on the packaging, though the fill line may sometimes vary in appearance due to bottle design. Your feedback is valuable and will be shared with our team to ensure greater clarity in product presentation. If you would like further assistance or have additional concerns, we encourage you to contact our customer support team at 1-800-543-4572 (Mon–Sun, 10:00 AM–7:00 PM EST) or via Live Chat (Mon–Fri, 9:00 AM–9:00 PM EST; Sat–Sun, 10:00 AM–7:00 PM EST). We truly appreciate your patience and remain committed to ensuring your satisfaction.
i use it on the shower instead of soap for my face
simple to use in the shower. i wash my neck and face with it and it dissolves grease off my nose and neck instantly and it rinses quickly and easy.
Customer review from kiehls.com
No Longer My Favorite Facial Cleanser
After using this product for many years and loving everything about it, I must admit this new formula is horrible. The product now seems thin, gives little to no lather, and does not leave my face feeling clean or refreshed. Kiehls please resolve this immediately.
Customer review from kiehls.com