Luxe Cafe Premier Series Espresso Maker
Product Details
Web ID: 5409545Ratings & Reviews
252 customer images
Useless barista assist
The barista assist is useless. It guesses the grind size and changes no matter how many test brews you try to see what it recommends.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for your honest feedback on the Luxe Café Premier Series. We’re sorry to hear that the Barista Assist feature hasn’t met your expectations. It’s designed to help simplify the brewing process by recommending grind sizes based on brew type and bean freshness, but we understand that consistency is key and it’s frustrating when the guidance feels unreliable. Your experience is important to us, and we’ve shared your comments with our product development team. We’re always working to improve our smart features, and feedback like yours helps us refine future updates and models. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. We want to ensure you get the best possible experience from your machine. Thank you again for choosing Ninja and for helping us improve. Warm regards, Ninja Kitchen US
I’m obsessed
I’m obsessed - this machine can do (and does it Well) everything I want . Officially there is no need to go to a coffee shop. Lattes cold brew cold foam. All the things. It’s so simple to use . I had a Breville for years and this is just so much easier to use and consistent in quality .
Recommends this product
Customer review from Shark Ninja
This is the coffee machine I’ve always wanted
The Ninja Luxe Cafe Premiere has been on my wish list ever since it came out. When it finally went on sale, I ordered it as soon as possible. This is the machine I have dreamed about. It makes great espresso, lattes, coffee, and the milk foamer really whips up plant-based milk. It looks great, doesn’t take up much space at all, and it is very easy to clean.
Recommends this product
Customer review from macys.com
Needs better frothing
I really like the machine but Froth is too fast and does not froth enough
Recommends this product
Customer review from Shark Ninja
Horrible experience
*photos are of the replacement base received* I bought this about a month ago. Finally settled in after a move, followed the set up process.. okay great i was so excited. Following day I made a drink, yum! *This great!* next day, i get an error code "add beans" no troubleshooting
Customer review from Shark Ninja
Response from Shark Ninja
Hi Kayla, Thank you for taking the time to leave a review. We sincerely apologize that your Espresso Machine displayed an error message following the setup process. We understand how disappointing this can be, especially when you're eager to enjoy your new product. If you require further assistance with your Ninja, please don’t hesitate to contact our Customer Service team at 1-855-520-7816. Our representatives are available Monday to Friday, from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Ninja Kitchen CA.
Don’t Get Rid of Your Old Coffee Machine
The frother stopped working. We went through the warranty process and sent our unit back to be repaired. After a week with no coffee machine we received the same unit with the same problem. Now we are being asked to send it back again before receiving a replacement. Warranty process is inefficient and a massive inconvenience.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Jordan, Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you've encountered with your Luxe Café Premier and the inconvenience caused by the warranty process. This is certainly not the experience we want for our customers. We understand how frustrating it must be to go without your coffee machine and we sincerely apologize for the added stress and inconvenience. We’d like to make this right. Please reach out to our Customer Support team at 1-800-365-0135 with your case number so we can review your situation and work toward a resolution that meets your expectations. Your satisfaction is important to us, and we appreciate your patience as we work to improve your experience. Warm regards, Ninja Kitchen US
Great Machine
I absolutely love how this machine works and fits my kitchen aesthetic. Mostly just love that I can make cold brew and iced coffee with cold foam every morning or my husband can make his hot cup of coffee with right after. it does SO much - you don't have to have much / any skill. Truly worth every penny for the quality of coffee I get compared to the Breville I was using that I never knew how to dial in.
Recommends this product
Customer review from sharkninja.com
Nice looking machine that's easy to use!
I bought this coffee machine as soon as it was available in Australia as a family member also purchased one and recommended it. This is a great machine which finds the correct grind for you depending on what type of coffee you choose. It makes a great, consistent coffee. The only thing is you can't extract your coffee at the same time as the milk frother. Also there are no settings which allow you to adjust the temperature of the milk. I have also just discovered after just 2 weeks some chrome on the end of the portafilter handle has chipped off and it has not been dropped or knocked.
Customer review from Shark Ninja ANZ