Espresso and Coffee Barista System
Product Details
Web ID: 5494917Ratings & Reviews
104 customer images
Easy to use while mostly asleep. 99% ideal.
This is a great product, and a good value at this price. The espresso size choices are very close to perfect for the amount of coffee in a Nespresso original pod. The brew-through side is adequate, producing a brew quality equal to the quality of the coffee choice.
Recommends this product
Customer review from sharkninja.com
Poor quality
I received as a wedding gift and a year later the buttons are unresponsive and it randomly beeps. I tried troubleshooting and was told I am outside my warranty by a couple months and so they said there’s nothing they can do. I loved it while it worked but don’t waste your money because you’ll need a new one every year.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for sharing your experience, and congratulations on your wedding! We’re truly sorry to hear that your Barista System started having issues just outside the warranty period. We understand how disappointing it is when a product you’ve loved stops working properly, and we appreciate you taking the time to troubleshoot. While warranty limitations can be frustrating, your feedback is incredibly valuable to us. We’re constantly working to improve our products and support, and we’d love the chance to explore any possible options to help. Please reach out to our Customer Care team with your details, and we’ll do our best to assist you. Warm regards, Ninja Kitchen US
Would not buy
Received this machine for a housewarming gift and a year later there is power loss. Went through all the troubleshooting and support for them to say this is a known issue with this machine and we haven't found a solution. However, since its outside of the warranty timeframe, they can only offer me a 20% discount on the same machine. to have the same issues a year later. Extremely disappointed.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for taking the time to share your experience. We’re truly sorry to hear about the power loss issue with your Espresso & Coffee Barista System, especially after receiving it as a thoughtful housewarming gift. While our team offered a discount as a courtesy, we recognize that this may not feel like a fair resolution given your disappointment. Your feedback is incredibly important to us, and we’ve shared it with our product team to help improve future designs and support. If you’d be open to discussing this further, please reach out to us at 1-800-365-0135 so we can explore any additional options. Thank you again for your honesty and for giving us the opportunity to improve. Warm regards, Ninja Kitchen US
Best barista machine on the market
Just absolutely love my new machine!! It’s so easy to use and is an absolute awesome cup of coffee or specialty brew ❤️
Recommends this product
Customer review from Shark Ninja
Not “Smart” at all, wasted, costly and huge
I have had it for like 8-9 months and it’s crap. It leaks/drips. It starts without the coffee pot(Society had “smart” tech for this, it was the spring knob on the top of the pot). The frothed doesn’t offer a heating element. It doesn’t come with or have reusable pods even though when I called the company they acted all cryptic and said “there are reusable pods for the espresso”, well I haven’t found them and that’s not convenient at all to not share who makes a reusable pod. It’s the modern era where landfills outnumber people! Disposable stuff needs to go, that would be “smart tech”. Not impressed at all. You should find a better option for far less money.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for taking the time to share your experience with the Espresso & Coffee Barista System. We’re truly sorry to hear that the product hasn’t met your expectations. Your feedback is incredibly valuable, and we understand your frustration regarding the leaking, the pot detection issue, and the frother lacking a heating element. We also hear your concerns about sustainability and the difficulty in locating reusable pods. We agree that reducing disposable waste is essential, and we’re actively working on improving transparency and accessibility around compatible accessories. If you’re still interested, our customer support team would be happy to assist you directly in locating the correct reusable pod options. We strive to deliver smart, reliable, and eco-conscious solutions, and your insights help us move closer to that goal. If you’d be open to it, we’d love the opportunity to make this right—please reach out to our support team at 1-800-365-0135. Thank you again for your honest review. Warm regards, Ninja Kitchen US
Espresso feature not working properly
After a few months of using it, it stopped puncturing the pods/capsules. I’ve wasted enough money trying different brands, thinking that would be the problem.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Andy, Thank you for sharing your experience with our Espresso & Coffee Barista System. We’re truly disappointed to hear that your machine has stopped puncturing pods, this isn’t the experience we want for our customers. We understand how frustrating it must be, especially after trying different brands. Please reach out to our Customer Support team at 1-800-365-0135 so we can help troubleshoot the issue or explore warranty options. We’re here to make it right and get you back to enjoying your coffee moments. Thank you again for your feedback, it helps us improve. Kindly, Ninja Kitchen US
It's worth it if you pay for espresso
I have had this machine for one year. I've lost maybe 5 pods due to some mishap or other w/ the water flowing throught the pods. But that was almost all upon my initial use. Since then, it has proven invaluable and kept me out of starbucks for shots to the tune of hundreds of dollars.
Customer review from sharkninja.com
Espresso system doesn’t work - many reviews agree
Have been using for three months and the espresso pods work at a rate of about one in five or six. The system seems incapable of puncturing pods. I’ve seen dozens of other reviews on this site and others that say the same thing and haven’t seen any response from ninja to indicate they’ve done something about it or made up for the money lost by customers.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, We’re really disappointed to hear about your experience and appreciate you taking the time to share your feedback. That’s definitely not the performance we aim for, and we understand how frustrating it must be to have pods fail consistently. We’d love the chance to make this right. Please reach out to our Customer Service team by phone at 1-800-365-0135 so we can look into your specific case and explore options to help. Your satisfaction matters to us, and we’re committed to improving both our products and your experience. Kindly, Ninja Kitchen US