Barista Touch
Product Details
Web ID: 5338967Ratings & Reviews
145 customer images
Faulty from the start
The grinder broke in a month and had to get a stand alone grinder. Now, the machine won't pull shots and it is leaking a lot of water every time it tries to pull a shot. Had it for less than 1.5 yrs
Customer review from breville.com
Powerful
Love it! It mixes my coffee perfectly and works really fast. Totally worth it
Customer review from macys.com
review of breville
it's good but breaks down frequently. Takes a while to dial in the various parameters to have a good cup of coffee. A couple weeks in and still not there yet.
Recommends this product
Breville Broke my Machine - Severe Quality Decline
I bought the Breville Barista Touch a little over a year ago and absolutely loved it at first. It made amazing coffee and I took excellent care of it with regular maintenance and cleaning. Unfortunately, just after a year of use, the machine started dispensing far too much water — an internal issue completely out of user control. Since it was still under warranty, I sent it in for repair expecting the issue to be resolved, especially given Breville’s reputation and premium price point. However, when I received my machine back, it was not only still broken but also damaged. The repair process failed to fix the issue, and the machine came back in worse condition than when I sent it. For a product in this price range, I expected far better quality and service. Breville’s warranty may sound reassuring, but my experience has shown otherwise. What’s even more concerning is that most of the 5-star reviews for this model are from several years ago, clearly not reflecting the current product quality or service experience. I’m truly disappointed that a brand known for excellence delivered such poor follow-through and customer care. I can no longer recommend the Barista Touch or Breville based on this experience.
Customer review from breville.com
Response from breville.com
We are truly sorry for your experience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
Great coffee everytime
Easy to use
Breville Barista Touch-great choice
Amazing machine
Recommends this product
Not what I thought
My portafilter keeps getting locked where I can’t turn it. This constantly needs water and cleaning. I have to do espresso vs americano because then it pours your water first then after. Finding the right grind size and pulling the perfect shot has been a nightmare. My puck continues to come out wet or gets stuck constantly. Unless you’re a pro barista, I wouldn’t recommend. Everytime I try a new bean, adjusting is a mess and time consuming.
Customer review from breville.com
Response from breville.com
Pulling espresso definitely can have a huge learning curve. We'll be happy to see how we might help you. Please expect an email shortly.
Breville Barista Review
excellent machine
Recommends this product