Product Details
Web ID: 5553141595 reviewssorted by Newest
Happy with purchase
Teeth feel exceptionally clean - love the guided brushing feature
Recommends this product
Unreliable
Any Sonicare I owned systematically failed after 2 years.
Customer review from philips.com
Response from philips.com
Hi there, We're sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Bad sonic tooth brush
Bad experience - less than 1 year spoilt - get a new replacement - the new replacement less than 1 year spoilt again and not able to get any replacement as the warranty based on 1st year warranty - don’t see Philips sonic tooth brush giving such sustainable products to be used - shouldn’t the warranty should be based on new replacement - gave up arguing with customer care
Customer review from philips.com
Response from philips.com
Hello, Thank you for taking the time to share your experience with us. We’re very sorry to hear that you experienced issues with both your original Sonicare toothbrush and the replacement unit, and that the replacement also stopped working in less than a year. We understand how frustrating and disappointing this must be, especially when you expected a longer-lasting product. We also understand your concerns regarding the warranty process and why you would expect a replacement product to provide a better long-term experience. We’d like to look into your case further and see how we can help. When you have a moment, please reach out to us directly via Facebook/Instagram (@Philips) or on X (@PhilipsCare). If you don’t use social media, you can also contact us through our support page: https://www.usa.philips.com/c-w/support-home/support-contact-page Thank you again for your feedback, it’s important to us and helps us improve. Best regards, Philips Consumer Care
I really like this product I used it now for one month
Recommends this product
Customer review from philips.com
Response from philips.com
Thank you so much! 💙 We’re delighted to hear you’re enjoying the product after a month of use!
Overall, great toothbrush. A cleaning like being at the dentist. The downside is the mess it can make in and around ones sink from the splatter. Be prepared.
Recommends this product
Customer review from philips.com
Very good but with intensity problem
The toothbrush operates well. I like that it's easy to clean and the power button doesn't get blocked like it used to. The only issue is that the intensity setting sometimes resets itself. You have to keep an eye on it and reset it.
Customer review from philips.com
High Price, but Best on the market
I love this toothbrush. I deducted 2 stars for the high price, the durability (my old one broke after 4 years), and lack of repair capability (tried to get the broken one repaired, but Philips said that wasn't possible). With those caveats, I love the way it cleans my teeth. When it's running, I believe it's the best on the market. That's why I keep buying even with the high price.
Recommends this product
Customer review from philips.com
Expencive, but WELL worth it.
I have been using Philips electric toothbrushes for over 40 years. The Prestige 9900 HX9900 is an amazing upgrade for brushing your teeth, as long as the app syncs correctly. The app works very well when it syncs; I don't know if it's me or the app that is having trouble. Time will tell. The Philips quality is there, and the ergonomics are very good also. Without the app, it gets the brushing job done very well. The brush heads that are offered are excellent. Still learning what to do and how it works. Bottom line, it's better than the one it replaced; I have to learn how to use it.
Recommends this product
Customer review from philips.com