Ball Animal 3 Complete Upright Vacuum
Product Details
Web ID: 4930286Disappointing Experience
I am extremely dissatisfied with the Dyson Ball vacuum cleaner. The unit is excessively heavy and difficult to maneuver, making it impractical for regular use. It also performs very poorly on runners and small carpets, failing to clean them effectively. In addition, the vacuum is difficult to disassemble and repack into its original box, which has made the return process unnecessarily time-consuming and frustrating. Having to return this product has been a complete waste of time. Considering the high cost and reputation of the brand, this product does not meet reasonable expectations. I would not recommend it.
Customer review from macys.com
Disappointed
Don't buy this vacuum cleaner! Dyson changed the rotator brush to a larger circumference, and it does not spin fast enough to work on carpet. It does not move on carpet! I thought I was going to have a heart attack trying to push it! Dyson, please bring back the old Animal 3 that works. I'm disappointed and will never be able to buy a Dyson again.
Customer review from macys.com
No title
You advertised 15% off and you didn't give that to me. Really not nice of you.
Customer review from macys.com
Happy vacuum customer
Great vacuum, somewhat heavy, durable
Recommends this product
Customer review from macys.com
Great suction!
Love this vacuum! It has great suction.
Recommends this product
Had to return it!
Much heavier than expected. Too strong to work on thin area rugs.
Customer review from macys.com
Response from macys.com
Hello, thank you for bringing this to our attention. We apologize for the inconvenience caused to you as your Dyson Ball Animal 3 Complete Upright Vacuum is much heavier than have expected. Our team is dedicated to addressing these concerns, and we will use your input to make improvements. If you need further assistance, please reach out to Dyson support. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Warm wishes, Monika R
Love my Dyson!
Love Dyson! This is my 4th one! Love that Macy's can-do sales once in awhile to make these more affordable.
Recommends this product
Customer review from macys.com
Response from macys.com
Hello,
Hope you are doing well!
Thank you so much for your valuable feedback. We truly appreciate you taking the time to provide us with your valuable feedback. Your input helps us to continuously improve our products and services. We are delighted to have had the opportunity to assist you and look forward to serving you in the future. Thank you for choosing Dyson and being a valued part of our community.
Warmest Regards,
Sahil
Dyson Customer Support
Dyson animal with tools
Vacumn has great suction and tool kit has many attachments on upgraded model. Only downside is it's hard to push on carpet no matter what setting you use, but cleans well.
Customer review from macys.com