BrevilleBarista Touch™ Impress Espresso Machine
Product Details
Web ID: 4664583257 reviewssorted by Newest
Broken after 4 months. unable to fix under warranty. complete waste of money.
Huge regret in purchasing this coffee machine. The grinder broke after 4 months of use. Way more reliable products on the market. After market service was painfully slow and they couldn't fix the issue. I'm now left with an expensive coffee machine that does not work.
Customer review from breville.com
Response from breville.com
Thank you for taking the time to share your experience with us. We truly appreciate your feedback, as it helps us improve our products and service. We're sorry to hear you've encountered an issue, and we're here to help in any way we can. We see that your case is already being worked on.
Next level lattes!
This was an upgrade from the Breville express impress which I thought made excellent lattes but stopped working after almost a decade. I didn’t hesitate to purchase another Breville and The Touch Impress is next level. It’s easy to use and makes incredible espresso and milk drinks. The alternative milk settings works great and really makes a difference. I am so far loving this machine and have zero regrets with my purchase.
Recommends this product
Customer review from breville.com
AMAZING
genuinely love this machine more than life! it only took about a couple days to get familiar with & now i can make quality lattes in less than 5 mins without leaving the house!!!
Recommends this product
Customer review from breville.com
horrible
This was my second Barista Touch for my beach home my first one is running perfect but this one does not work it seems that does not have enough power to even make an espresso you tel the machine to make an espresso and it only makes hardly 2 drops of coffee
Customer review from breville.com
Response from breville.com
We're sorry to hear of your experience. Please expect an email shortly. We'll be happy to help from there.
Espresso machine
Great espresso machine!
Worth it
I’m not a coffee expert, barista, or anything like that. I just love a great latte, and I’m always amazed at how good it can be in a good coffee shop. I tried a few different machines at home, but could never get anything like a really good coffee shop latte. This machine shows me how to make the best lattes I’ve ever had. Worth every penny.
Recommends this product
Customer review from breville.com
Second machine; starting to regret it (first one temp sensor stopped working)
I loved my first Breville Touch, but after a couple of years the temperature sensor stopped working. When I contacted the company, they focused more on asking what kind of coffee beans I was using than on the issue itself. Since it was out of warranty, I had to send it in for repair, which were costly and took over five weeks in total. In the meantime, I bought the Touch Impress. At first, I was really impressed and loved it. But after a while, I started noticing that the grind was extremely inconsistent. I would brew a cup at grind setting 18 and it would be fine. An hour later, I’d make another latte and the espresso would drip out for 48 seconds, resulting in barely half an ounce. I’d change it to 19 and then it would run too fast and tell me to adjust the setting again. I’d go back to 18 and it would still just drip. Over the last couple of months, I’ve also noticed that the dial seems to change the grind setting on its own. It might be set to 18, and within seconds it switches to 20 or even 21 while you’re looking at the screen. It’s very inconsistent. The grind is inconsistent, and the brew is inconsistent. The machine itself is nice, and when it works the espresso tastes great. The milk frother also works really well. But overall the experience has been frustrating. I’m not sure what to do at this point, but I’m working with support to see if they can help. However, based on my experience, I do not recommend this product.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your experience. We do thank you for allowing us to look into how we might help you.
Extremely Disappointed
⭐️ Extremely Disappointed I’ve only had my Breville Barista Touch Impress for 6 months and have taken more than good care of it, following all recommended cleaning and maintenance from day one. Despite that, it stopped brewing espresso properly. I sent it directly to Breville for repair and was told the issue was fixed, only to receive it back with the exact same problem. I’ve tested multiple grind sizes, doses, and fresh beans. Water flows normally without coffee, but the second coffee is added, the machine produces only a few drops or nothing at all. I’m extremely frustrated and don’t understand how this machine was tested before being returned to me as “repaired.” After taking such good care of a machine that is only 6 months old, this is completely unacceptable. At this point, Breville needs to stand behind their product and replace the machine.
Customer review from breville.com
Response from breville.com
We’re very sorry to hear about your experience, especially after your Barista Touch Impress was returned from repair and the original issue persisted. We understand how frustrating this must be with a machine that’s only six months old. We’d like the opportunity to look into your case and help get this resolved. We will send you a direct email.