WFL910 Linkbuds Truly Wireless Earbuds
Product Details
Web ID: 5464484Refuse to stay in
I needed a headphone design that allows me to hear my surroundings while jogging, so I bought these headphones on the premise that they allow ambient sounds to still be heard. The concept is great on paper, but poor in execution. These earbuds simply fall right out of my ears. I did some research online to figure out why, and discovered that Sony makes a "large" supporter to replace the small ones that come in the package. (No mention of this in the manual strangely.) So I contacted Sony and they sent me a pair free of charge, which was nice. However, they made almost no difference. They are barely larger than the standard supporters and did nothing to keep the LinkBuds in my ears. Within five or six steps, they simply drop out of my ears on both sides. I followed the fit instructions exactly, watched the videos online on how to wear them, but no matter how I put them in my ears, they refused to stay. I am a normal-sized male with normal-sized and shaped ears. I don't see how these will work for anyone. I'm giving them two stars because the sound quality (when they stay in) is actually decent. But unfortunately, they are simply not the secure, active headphone solution I needed.
Customer review from sony.com
Response from sony.com
Hi there, We genuinely apologize that the unique open-ring design of the WF-L900 LinkBuds is incompatible with your ear shape, preventing the secure fit you require for jogging. Since a secure fit for active use with effective ambient awareness is your top priority, we would like to recommend the Sony WF-1000XM5 Noise Cancelling Earbuds. While primarily known for noise cancellation, they feature a newly designed shape and come with noise-isolation earbud tips made of unique polyurethane foam. This material provides an incredibly stable and comfortable fit that conforms to your ear canal, making them far more secure for jogging than the LinkBuds. Crucially, their best-in-class Ambient Sound Mode is highly effective, allowing you to clearly hear your surroundings while running. Thanks for choosing Sony. Best regards, Eliab
Niche product for niche customer
I use these earbuds at work, 10 hours a day. I can take calls in a loud environment (i.e. forklifts, many people talking etc.) and the person can hear me clearly even if i am wearing a single earbud. I will be very honest, they do take some getting used to, but once you do get comfortable with them, you forget they are there. I originally used sealed earbuds, but wearing them for so long would cause me ear pain. with these, that went away. I my specific use case, there is no better option. I bought them a month and a half ago and already logged 150 hours of use, the battery lasts me 2-3 day between charges.
Customer review from sony.com
Response from sony.com
Hi Jorge28! Thanks so much for taking the time to write such a detailed review of the LinkBuds Open! We are very glad to hear that they have been a game-changer for your long workdays. It's truly rewarding to know that the open-ring design has provided a comfortable and pain-free solution for your all-day use. We appreciate you choosing Sony! Best regards, Estefany
Improved version!
I originally own the first version of the Linkbuds and the left bud had a battery draining too fast issue, so Sony replaced them with this version. Comparing with the previous version, here are the pros and cons. Pros: - Better sound quality, longer battery life, wide area tap is not that sensitive (with the previous version, if I was eating nuts, the crunching noise often activated the wide area tap. Cons: - Poor fit (for my left ear, it is very difficult to keep it in the holding position, so I need to keep adjusting it.) - The wide area tap can be a little more sensitive for adjusting volume. Overall, I still like these.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi Socal_Subin, We're glad we could resolve the battery drain issue on your original pair and that you're experiencing better sound and endurance with your new LinkBuds. Your specific notes on the wide area tap sensitivity—less sensitivity during noise like eating, but a desire for more responsiveness for volume control—are very helpful and will be shared with our product development team. We also regret to hear the fit is difficult for your left ear and will use this input for future design improvements, as comfort and stability are key. Thanks for choosing Sony. Best regards, Eliab
Sony linkbuds open
Not good quality in audio super poor not loud enough
Customer review from sony.com
Response from sony.com
Hi Eduardo1r, thank you for reaching out to us regarding the audio quality of your WF-L910 earbuds. We sincerely apologize for any inconvenience you've experienced with the sound not being loud enough. To help resolve this issue, we recommend trying the following troubleshooting steps: -Ensure that your equalizer settings are fine-tuned to suit your listening preferences. You can effortlessly adjust these settings using our Sound Connect app. -We recommend resetting your earbuds by following the instructions provided in this link: https://helpguide.sony.net/mdr/2964/v1/en/contents/TP1001300702.html If you continue to experience poor audio quality after trying these steps, please do not hesitate to contact our technical support team for further assistance at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones We are here to help you and ensure that you enjoy the best possible experience with your product. Thank you for being a valued Sony customer and for your feedback. Best regards, Estefany
Best Fitting
I have tried several different brands and models of buds and none have fit as well or as securely as Sony's Open Link buds. So glad I decided to try these, have not fallen out one time even when I'm active and the sound quality and ease of use is outstanding, yea Sony.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi, JDtunes, Thanks for the great review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Earbuds. With a modern, soft and ergonomic shape for all-day comfort and a magnificent audio quality, we are sure this Earbuds are the ones for you! Thanks for choosing Sony, have an amazing day! -DiegoV, Sony North America Customer Support
Great in the office
My scenario for the LinkBuds Open is for using them in the office. I work in an open-concept office with a lot of others. I don’t want the sound from video calls to distract my teammates. I like listening to music while I work but don’t want to be isolated from peripheral conversations. I don’t like having something in my ear all day like AirPods or the constant weight of over-the-ear headphones, which I do use on occasion when I need sound isolation. The LinkBuds Open have solved many of my needs with its unique design and I enjoy them quite a bit. I don’t find the fit to be perfect - takes a little adjusting from time to time and I don’t recommend them for walking around, at least not for my fit. I found the original LinkBuds to be a better fit. The sound is good, not great. But I use them daily and will definitely buy another pair when needed. Great design. Thank you, Sony.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi MilOnTheMoon, Thank you so much for taking the time to share your experience with our LinkBuds Open. We're thrilled to hear that their unique design has addressed your needs in an open-concept office setting, allowing you to enjoy music while still being aware of your surroundings. We appreciate your feedback regarding the fit and sound quality, as it helps us improve our products for our valued customers. We're continuously working to enhance our design and sound performance and your insights will be instrumental in this process. It's fantastic to hear that you'll be considering purchasing another pair in the future! Thank you once again for your thoughtful review and for choosing Sony. Best regards, Stephanie
Original Version was Better
I had previous version of the LinkBuds Open and loved them. The various sizes of rubber fittings that came with the ear buds allowed you to change them out for a dialed in fit that was both comfortable and secure. Unfortunately, the left ear buds quit holding a charge after about a year of use. When purchasing a new pair, i discovered the design had changed. In my opinion the new design is a regression from the original. There aren't adjustable fittings..just a one size fits all approach that attaches to a different part of the ear. This causes the ear buds to be far less secure when using them during physical activity such as trail running, hiking, and working in the yard. I can secure them to the part of the ear the original version was designed for, but it makes them less comfortable and changes the angle of how they rest in your ear, which reduces the sound quality. The design change wasn't warranted in my opinion..a classic case of "if it ain't broke, don't fix it."
Customer review from sony.com
Response from sony.com
Hi, CoDee, Thanks for reaching Sony. We would like to apologize for any inconveniences encountered with the wfl910. We appreciate the comment and the time spent, as we value each customer's opinion. We can definitely take the opinion into consideration for further reference, as Sony always strives to deliver the best quality products. Thanks for choosing Sony, have a great day. -DiegoV, Sony North America Customer Support
Do research
I bought this headphones about 4 months ago and the speaker in the left side blow or something. Try contact sony for warranty and still nothing from them.
Customer review from sony.com
Response from sony.com
Hello Barrarix, we're sorry to read the LinkBuds WFL910 are not working properly. You can email us at socialsupport@am.sony.com with your name, username, model number, issue and telephone number, so we can assist you better on this matter. Thank you for your understanding, we'll be waiting for your message. Regards. -Jenn