Treatment Softener 10 oz.

4.6 (294)
$69.70
$82.00
Sale ends 11/30/25
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Product Details

Web ID: 3438421

What It Is

A 24-hour softening lotion with antioxidants, anti-aging and moisturizing ingredients that infuses immediate hydration and balances skin for fresh, dewy, healthy-looking skin prepped for skincare treatment. Dermatologist tested.

  • What It's For

    For normal and combination to oily skin

  • What It Does

    - Helps strengthen inner skin defenses to protect skin from aging and external stressors
    - Contains Hamamelis Extract for an antioxidant effect and features Hyaluronic Acid for all day hydration
    - Inspired by the bathing ritual of the Japanese, this treatment softener contains pure Kirishima mineral spring water from Japan to help support skin's ionic balance and to balance skin and support better absorption of treatment products that follow
    - Contains Mukurossi Extract to help improve the appearance of fine lines and Brightening Lempuyang Extract to help enhance clarity and refine skin texture
    - Features the comforting scent of ImuCalm Compound™ that contains soothing fragrance ingredients of rose and lotus elements and a green floral fragrance that evokes a sense of relaxation and new energy.
    - Formulated with Theanine extract used to support irritated skin excess sebum

  • How To Use It

    Use in the morning and evening after cleansing. Pump 3 times to dispense onto a cotton pad and smooth it over the face.

  • Features

    • 10 oz.

  • Shipping & Returns

    • California and Minnesota customers call 1-800-777-0000 for Free Shipping information.
    • Please call customer service for returns.
    For complete details, see our Shipping and Returns policies.

Ratings & Reviews

4.6/5

294 star ratings & reviews

Write a review
75.2% of reviews have 5 stars
221
15.3% of reviews have 4 stars
45
7.1% of reviews have 3 stars
21
0.7% of reviews have 2 stars
2
1.7% of reviews have 1 star
5

16 customer images

294 reviews
External reviewer
6 days ago

I will buy this product again

I love this product! It leaves my skin looking and feeling hydrated.

Recommends this product

Customer review from shiseido.com

External reviewer
6 days ago

It works!

I use this 2x a day and it really works. I can see a difference in my skin when I don't use it.

Recommends this product

Customer review from shiseido.com

khatt
12 days ago
from Northern California

Wonderful Product!

Great Product! It's very gentle on the skin, with a nice light clean scent.

Recommends this product

Customer review from macys.com

Pam
5 months ago

Surprisingly thick for a softener and I love it

Surprisingly thick for a softener and I love it

Customer review from macys.com

External reviewer
6 months ago

Skin had allergic reaction

Not sure if I'm allergic to the product but made my face turning red and rashes. Stop using right after day 3. Threw away the boxes so I couldn't even return.

Customer review from shiseido.com

Response from shiseido.com

shiseidopwr6 days ago

Dear Kathy, Thank you for your review of Treatment Softener (for normal and combination to oily skin). We are concerned to hear about your experience and have shared your comments with our internal teams. Please be assured that all Shiseido formulations undergo rigorous quality, health, and safety testing. We want to ensure you are connected to the team that can help, so please contact Customer Care at your earliest convenience: https://www.shiseido.com/us/en/customerservice - Kristena, Skincare Expert

Jenny
7 months ago
from NYC

Worth it

So good that I keep buying it for myself and my moms.

Recommends this product

Customer review from macys.com

My3vowels
7 months ago
from Reno, NV

Lovely equalizer for all types of skin

I have been using Shiseido Softening Treatments for 40+ years. I have combination skin like many women do. Oily on my forehead and dry on my cheeks. The softening lotion equalizes my skin after washing it. If needed, I needed, I could use the Softening Lotion only and not use creams. But the Shiseido face creams are so luxurious that I still use them as well. I love this brand.

Recommends this product

Customer review from macys.com

Marie
7 months ago
from Michigan

Skin care

Love the product

Recommends this product

Customer review from macys.com