Vertuo Next Premium Coffee and Espresso Maker by DeLonghi with Aeroccino Milk Frother, Black Rose Gold
Product Details
Web ID: 3672841Ratings & Reviews
1026 customer images
Already stopped working.
I bought this for my daughter for her birthday the end of July and it had already stopped working. Told a friend about it and she said she had the same issue.
Customer review from macys.com
Response from macys.com
Thank you for your review. If your daughter needs assistance with their Vertuo Next, please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Nespresso Vertuo Next Premium Coffee and...
A great first electric espresso maker. Easy to use and delixious coffee.
Recommends this product
Best price, fast shipping, Iâm enjoying my purshas
Enjoying my new purchase đ
Recommends this product
Sending Back
Product did not work straight out of the box. Also found out the model is being discontinued.
Customer review from macys.com
Response from macys.com
Thank you for your review, Rogelio. We share your disappointment with your order from Macy's. Since the machine was purchased directly from Macy's you must contact them to report the issue. We recommend contacting their customer service directly with any questions or concerns regarding your purchase; they can speak with you directly about their policies. For any further machine support Nespresso is available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Nespresso Price and Shipping Review
The price and shipping were perfect!!
Great value for your money
Excellent coffe maker
Recommends this product
Customer review from macys.com
5 year life span.
I received this as a gift about 5 years ago, it just died. I spoke to a technical specialist, they said it was an electrical issue and could not be fixed. I then spoke to a supervisor who said, "That is an appropriate life span for this machine. We do have other (more expensive) machines which last longer." He offered me a discount towards the purchase of a new machine. When I asked why I should add my dead machine to my landfill/recycling bin only to have to do the same thing eventually with the next Nespresso, he said "That is the best I can do." ----- To continue: After I saw the response from Nespresso: (....Rest assured that we'll be happy to further assist you via live chat on our website....) I reached out one again through the chat. And this was the response: "Please note that as agents from the digital chat, we can only share with you troubleshooting steps that you may follow to try fixing your machine." So, it was a total waste of time. Plus my initial chat was disconnected, so I spend a total of another 30 minutes with Nespresso only to be now futher ahead.
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your feedback with us, Kenny. We're sorry to hear your last contact with Nespresso Club did not meet your expectations regarding your Vertuo Next machine. Trust that we strive to remedy any situation brought to our attention, as we want to provide the highest quality experience with every cup of coffee our members brew. Rest assured that we'll be happy to further assist you via live chat on our website. If you prefer, you can equally reach us on our social media platforms such as X, Instagram or Facebook. We are confident that we will find a solution, so you can continue to enjoy your coffee. Thank you for your time and patience!
It came broke
It came broken
Customer review from macys.com
Response from macys.com
Hi. Thank you for your review. As Macys is the vendor for this item, please contact them directly with any questions or concerns regarding the damaged machine being received. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!