Facial Fuel Energizing Face Wash
Product Details
Web ID: 1060677Great but seems more watery
I've been getting the bigger bottle and using just one pump for years. It has also lasted me for a long time. This time, the consistency seems more watery than before. Same scent and same effectiveness though.
Recommends this product
Customer review from kiehls.com
New formula is low quality
I’ve been a loyal user of this product for many years, but sometime this year, Kiehls seems to have changed the formula. It is very diluted, you have to use twice the amount, and even then it’s difficult to get any lather. It’s not just one bad bottle either as it’s been an issue with multiple bottles. After using this for many years, I plan to look for alternatives elsewhere.
Customer review from kiehls.com
Ruined
Like others, I had been using this for years and years - never even thought about changing to something else. Then Kiehl's change the formulation. This "new" version is awful. I saw a note below from customer care on how they maintained the efficacy, quality, yada, yada. No, no they did not. It takes at least 50% more product to get the same lather and coverage before the change. There was a massive formula change, so much so that it's disingenuous for Kiehl's to keep the name even remotely the same (even more so when you consider they kept the name exactly the same for a bit). This is a different, inferior, product than what they had before. Count me as another lost customer.
Customer review from kiehls.com
Formula changed
As everyone else mentioned, the formula is now different. Of course Kiehl's will babble on how they "improved" the product, even though everyone is complaining. I will no longer be purchasing this. Sad as I have used this for 20 years!
Customer review from kiehls.com
The new formula is awful
The new formula smells like dishwasher detergent, is watery and doesn’t lather at all, and dries me out. I’ve been a loyal Kiehl’s customer for several years but won’t be buying again.
Customer review from kiehls.com
Longtime fan!
I’ve been a big fan of Kiehl’s for a long time! The Facial Fuel is the perfect face wash! It feels like it’s thoroughly cleansing my face and afterward it feels awake and clear!
Customer review from kiehls.com
Change
I've been buying this for easily 15+ years. I feel like the formula changed. It used to be more minty/eucaplyptus and now it's more citrus-scented. Not bad, but not at all as good as it used to be. it used to invigorate.
Customer review from kiehls.com
Husband-Approved!
This is my husband’s all-time favorite facial cleanser. He has sensitive skin, and this is the one product that never irritates it. I surprised him with a new bottle as an early Christmas gift this year (it’s always on his wish list), and he was so excited!
Recommends this product
Customer review from kiehls.com