Women's Kawana 2 Low Top Trainer Sneakers
Product Details
Web ID: 5270295Ratings & Reviews
1 customer image
This review is from HOKA Women's Kawana 2 Low Top Trainer Sneakers in BlackCheck your packages
Wrong color sent
Weird looking shoe in the back/poor customer service
Ordered this shoe, and once received, it had a weird pointy part that sticks out in the back. It looks really weird! I exchanged the item online for a different style shoe, while the website was running a 20% off deal. They canceled my exchange order, saying it was a payment issue, but it was the same card the original item was purchased with and works fine. Dealing with customer service was horrible!!! They refused to honor the discount if I reordered the shoe, after they made an error with running the payment. I have never dealt with a company that refuses to make it right. Just keep that in mind, and think twice about exchanging. Just return an item and order a new one to be safe.
Customer review from HOKA ONE ONE
Response from HOKA ONE ONE
We are sorry to hear there was a hiccup with your exchange. The exchange process is very automated, and if a charge for a price difference fails, the request will default to a return instead. While we are unable to manually retry your credit card or price match to a sales event that is no longer active, you will see a full refund to your original payment method shortly after. We are so happy to hear you were able to get your Solimar at the price point you wanted, and we hope they keep you comfortable for many miles to come. And remember, our team is available Monday-Saturday 11 am-7 pm EST at the number listed here: bit.ly/HOKAHelps if questions arise or you need an update.
This review is from HOKA Women's Kawana 2 Low Top Trainer Sneakers in DruzySole
As comfortable as other Hokas .Sole on the backside is a split shape and quite long.
W Kawana 2
Love this shoe.
Recommends this product
Customer review from HOKA ONE ONE
This review is from HOKA Women's Kawana 2 Low Top Trainer Sneakers in DruzyThought I'd like Hoka
Arch was too high
Different color laces from picture
When I received my Hoka's. The laces didn't even match with the shoe, and they would not send me the correct laces that belong to the correct shoe. I will return them for a full refund and not purchase any more Hoka's ever again. I thought they guaranteed their products. Not my fault someone shipped the wrong color laces with my shoes. Bad customer service. I work in the medical field and will spread the word about my bad experience. I do not recommend this product. It's overrated and overpriced for you get.
Customer review from HOKA ONE ONE
Response from HOKA ONE ONE
We understand your frustration, and are so sorry to hear your pair was not as it should be upon arrival. While we don’t sell laces separately, we’d love the chance to make things right. You can start an exchange here: bit.ly/HOKAEXRT, and we’ll gladly send a corrected pair your way. If you’d prefer more direct assistance, our team is always happy to help via phone or chat at the number listed here: bit.ly/HOKAHelps.
This review is from HOKA Women's Kawana 2 Low Top Trainer Sneakers in WildberryWalking on air
This is my third pair of Hokas. I love the comfort and support.
Recommends this product
Can't go wrong
Love it, very comfortable and soft.
Recommends this product
Customer review from HOKA ONE ONE