Dyson360 Vis Nav™ Robot Vacuum

Response from Dyson

Thank you for sharing your detailed feedback. We are pleased that you find the robot vacuum beautifully designed and well made, craftsmanship and quality are central to our commitment. We regret that the navigation performance has not met your expectations, particularly during nighttime use and in well-lit conditions. Reliable mapping and route planning are essential to a seamless cleaning experience, and we understand how frustrating it can be when the device struggles with these tasks. The recurring blocked airflow message and connectivity issues you described are also concerning, especially when no actual obstruction is present. We appreciate you bringing this to our attention. If you are open to it, we would be glad to explore ways to improve your experience, whether through firmware updates, app troubleshooting, or guidance on optimizing your home layout for better navigation and signal strength. Please contact our chat or voice support team. We are ready to assist you. Your satisfaction is important to us, and we remain committed to helping you get the most from your robot vacuum. We value your continued engagement and look forward to resolving this together.

Response from Dyson

Thank you for sharing your feedback. We are pleased that the robot vacuum is effectively picking up dog hair, as delivering strong cleaning performance is central to our commitment. We regret that the boundary settings have not worked as expected and understand how important it is for the robot to respect defined zones, especially after you have taken the time to map your space. If you are open to it, we would be glad to explore solutions, whether through guidance on boundary setup, firmware updates, or troubleshooting steps tailored to your layout. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us, and we remain committed to helping you get the most from your robot vacuum. We value your feedback and look forward to resolving this matter to your satisfaction.

Response from Dyson

Thank you for sharing your feedback. We appreciate your continued support of Dyson products and are pleased to know that you have had positive experiences with many of them. We regret that the robot vacuum has not met your expectations, particularly regarding its mapping performance and navigation in both open and enclosed areas. We understand that reliable mapping is essential for thorough cleaning, and we are sorry that repeated attempts to create an effective map have not been successful. We also acknowledge your concern about the return request and the delay in receiving your return label. If you are willing, we would be glad to explore ways to improve your experience, whether through troubleshooting guidance, firmware updates, or personalized support to resolve the mapping issues. Please contact our chat or voice support team, and we will be happy to assist you. Your satisfaction is important to us, and we remain committed to delivering the performance you expect. We appreciate your feedback and are dedicated to resolving this matter to your satisfaction.

Response from Dyson

Thank you for sharing your feedback. We regret that the device has not consistently met your expectations, particularly in completing the mapped area in a single run and avoiding idle behavior. We understand the importance of reliable and efficient operation, and we appreciate you bringing this to our attention. If you are willing, we would be glad to explore ways to improve its performance, whether through guidance on optimal placement, firmware updates, or adjustments to mapping settings that may enhance coverage. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction remains our priority, and we look forward to helping you achieve the best possible experience with your device.

Response from Dyson

Thank you for sharing your feedback. We are glad that your regular Dyson vacuum continues to serve you well, as consistent performance is something we strive for across all our products. We regret that the robot vacuum has not met your expectations, particularly due to its unexpected shutdown after a short cleaning period despite a full charge. We understand how frustrating it can be when a device does not operate as intended, especially when reliability is essential to your routine. If you are open to it, we would be happy to help troubleshoot the issue, whether through battery diagnostics, firmware checks, or usage guidance that may resolve the disruption. Please reach out to our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson products. We appreciate your continued trust and look forward to assisting you further.

Response from Dyson

Thank you very much for taking the time to share your feedback. We are sorry that your robot vacuum has not met your expectations, particularly due to its tendency to get stuck and its inability to return to the docking station. We understand how important it is for the device to operate reliably and complete its cleaning cycle without interruption. We would be grateful for the opportunity to help improve your experience. If you are willing, our support team is ready to assist you with personalized guidance. This may include suggestions for optimizing your furniture layout, checking for firmware updates, or adjusting the mapping settings to enhance navigation and obstacle avoidance. Every home environment is unique, and we are committed to helping you find the best setup for your space. Please feel free to contact our chat or voice support team at your convenience. We are here to ensure that your robot vacuum delivers the dependable and hassle-free performance you deserve. Your satisfaction is very important to us, and we remain dedicated to supporting you every step of the way. Thank you once again for your continued engagement.