TrueBrew Automatic Coffee Maker with Bean Extract Technology - Stainless
$499.95
Color:Stainless
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Product Details
Web ID: 46598463 days ago
Switched
Such a great coffee machine. Switched from espresso
Recommends this product
Customer review from delonghi.com
3 days ago
from Pennsylvania
Don’t buy
This product in concept is great. Take whole beens, grind them into the correct amount/strength for a variable size choice. However in practice this machine is absolutely trash. The sensors for when the grinds and water are low are super variable. The worst aspect of this machine though is the building of the internal mechanisms, specifically the grind and excess water disposal. This machine has an absurd ability to miss both bins so the inside of the machine turns into an absolute mess. There are grinds everywhere and water pooling. No mater how often I clean it, I see grinds in the most absurd areas sometimes with white mold and a nasty smell. Can’t believe DeLonghi still sells this.
Customer review from delonghi.com
10 days ago
from Pennsylvania
Good with some issues
Good coffee and love the fresh ground feature. Quantity is off (6oz when selecting 8oz size ). Bypass for preground coffee produces a weak cup of coffee
Customer review from delonghi.com
17 days ago
from Brockville
Save your money
Purchased 2023 would not brew a coffee due to a broken switch n the inside. I had that repaired and ran fine without issues until recently it failed again with the infuser jamming up inside the unit. DeLonghi will not address this failure as it is 28 days outside of warranty which I thought was 3 years. Product came with no literature so I had no idea I needed to register it for a 3 year warranty. I did download the manual but there is no mention of having to register for a warranty. Unfortunately the support I received was horrendous. They did offer a 20% discount on a future product. Thanks but no thanks.
Recommends this product
Customer review from delonghi.com
Response from delonghi.com
Delonghi Reviews16 days ago
Hello, Thank you for your review. We're sorry to hear about the issues with your machine and the experience you had with our support team. We understand how frustrating it is to face repeated problems just outside the warranty window. While our extended warranty does require registration, we acknowledge your concern about the lack of clear information. Your feedback is important and will be shared with our product and service teams to help improve future customer experiences.
17 days ago
from Charlotte, NC
Better coffee and better for the environment!
I love this coffee machine! It's so much better and fresher than a Keurig! It's also so much better for the environment!
Recommends this product
Customer review from delonghi.com
19 days ago
from Los Angeles CA
Great Coffee Maker
I love this machine. It makes a great cup of coffee and is easy to use. 94 year old mom-in-law can use it with no problem.
Recommends this product
Customer review from delonghi.com
1 month ago
from New Jersey
Makes great coffee but…
Makes a great cup of coffee. The only complaint I have is that the machine needs to be cleaned after every three cups of brewing. The water reserve and grounds container fills up quickly. It is a bit of an inconvenience.
Recommends this product
Customer review from delonghi.com
Response from delonghi.com
Delonghi Reviews1 month ago
Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.
2 months ago
from san jose. ca
awful product
infuser keeps getting stuck. have taken it for repairs 3 times in one year. plastic cup holder broke off.
Customer review from delonghi.com
Response from delonghi.com
Delonghi Reviews1 month ago
Hello, We’re truly sorry to hear about the ongoing issues with your infuser and the plastic cup holder. We understand how frustrating it is to deal with repeated repairs, especially when the problem persists. We apologize for the inconvenience and the fact that your machine has required multiple fixes in such a short time. Please contact us directly at 1-800-322-3848 so we can look into this further and assist you with a resolution. Your satisfaction is important to us, and we want to ensure we address your concerns effectively. Thank you for your patience.