Precision Brewer Glass Coffee Maker
Product Details
Web ID: 2958694Ratings & Reviews
13 customer images
Very dissapointed
I purchased this unit in May of 2025. I researched upgrading my coffee machine and thought the extra money was worth it. This unit is a complete disappointment. The heating element does not keep the brewed coffee warm for longer than 10 minutes. The settings do not allow for any adjustment for the time it is supposed to keep the pot warm. The unit has a lot of bells and whistles that are absolutely worthless. If a pot of coffee is cold 10-15 minutes after brewing all the bloom, speed and other adjustments are irrelevant. SO VERY DISAPPOINTED IN THIS UNIT.
Customer review from breville.com
Response from breville.com
We are truly sorry for your experience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
Coffee drips onto warming plate
After you remove the carafe coffee drips onto warming plate. This will cause the finish on the warming plate to corrode. Breville's answer to the problem was to wipe the warming plate every time coffee drips. See pictures for expectations on what to expect.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Good machine but not made to last
I purchased this machine three years ago. Recently I broke my glass carafe and very disappointed there are no replacement options available therefore forcing you to purchase a new machine. Additionally the burner plate began to peel very early on with careful use. I do not recommend purchasing as it does not seem any replacement carafes are available for any model with no restock date offered.
Customer review from breville.com
Response from breville.com
Thank you for your review and feedback. Yes, it is frustrating when items are out of stock. While we always strive to replenish stock as expediently as possible, there are times when there is a gap of time between when a product goes out of stock, and when we receive more stock. We are working to replenish stock as expediently as possible. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
Not worth the money
Pros: there are some nice features like the cold brew setting and the ability to brew into a single cup. The menu is also easy to use. Cons: the hot plate started peeling so it’s not very durable. The water tank doesn’t have any vents so there’s often condensation. The coffee is often burnt tasting because the hot plate is too hot. There’s always dripping from the coffee grounds container and it makes a mess of the countertop, more than other drip coffee makers. I’d avoid this coffee maker since the pros don’t outweigh the cons.
Customer review from breville.com
Response from breville.com
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Great Coffee Maker
This machine is exactly what we had hoped it would be!! Makes great coffee, easy to setup for what ever you want to do.
Recommends this product
Customer review from breville.com
decent coffee, bad design
After six months the glass carafe began leaking, requiring us to purchase a replacement carafe (we opted for the thermal). The leaky carafe and drips from the filter basket caused the hot plate to rust and it is now completely corroded. It looks absolutely terrible. For the price, I would expect a better made product.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Sleek design
I have been eying this machine for months and so glad I finally made the purchase. I love the design. It works faster than the old drip maker and makes a good cup of coffee. I'm still getting use to all of the features. I do wish the parts were dishwater safe (they are not).
Recommends this product
Customer review from breville.com
instruction clarity lacking
How to cancel early?
Customer review from breville.com
Response from breville.com
Thank you for your review. You can cancel the brew by pressing the Start/Cancel button. If you continue to have questions, please feel free to reach out to us at 855.683.3535 or through our website's support hub. We're always happy to see how we might help.