Contour Elite Full Mattress Only
Product Details
Web ID: 124194988 reviews
Great mattress, horrible customer service.
We purchased the TEMPUR-Contour 11.5" Supreme Mattress with Ergo Plus Adjustable Base, Split California King. After 2.5 years of loving our bed one of our remotes stopped working. Contacted Tempur-pedic to discover they charge over $100 for a new remote. If you know anything about electronics, this remote is a very simple device with a very simple design. The past two years I have suggested this product to many friends, however I will no longer recommend this company as they choose to price gouge loyal customers.
Customer review from tempurpedic.com
10 year warranty bogus
After 8 years, my mattress failed. I purchased the 10 year warranty and called them. Customer service was ridiculous and basically told us too bad. Buyer beware on this product for the amount of money you pay.
Customer review from tempurpedic.com
So far so good
We've only had the mattress for less the a couple of weeks, but so far we both really like it. Personally, I think ours could be a little softer but the Mrs. really likes it. "Happy wife = happy life" Right?
Recommends this product
Customer review from tempurpedic.com
Unbeatable Warrantee Assistance
I need to file a claim for a new mattress. Ours is sagging. I called the customer service line and they helped me enter my claim step-by-step. Invaluable guidance from the representative and a wealth of patience as I spent nearly 45 minutes working through the claim with her. Thank you tempurpedic. Refreshingly helpful to have actual people helping customers. 5 stars all the way.
Recommends this product
Customer review from tempurpedic.com
the sag is unbearable
bought one and it sagged...after pictures etc they replaced it one time only...well now 5 years later sags are evident and it has a hill in the middle... cant stand it
Customer review from tempurpedic.com
Firmer than I thought it would be or that I would have liked
I have a firm tempur mattress already which I love (2nd home) so when it came time to get a new mattress for our primary residence, we opted for the same. Unlike my other mattress where I can just about sleep in the same side position all night long without moving, on this new one I find myself tossing and turning as a feel pressure points on my hips and shoulders. This never happened with my other Tempur even in the beginning without a break-in period. I'm hoping this will soften over time but as the nights go by, I worry that this won't be the case. I'll be back to the second home soon to get some more restful sleep. In the meantime, I'm slightly disappointed.
Recommends this product
Customer review from tempurpedic.com
Doesn't last as long as advertised
These mattresses are supposed to last 10 years, but mine sagged after only 8 years. I never misused the mattress and it was always supported. For the thousands I spent it simply wasn't worth it and I don't recommend anyone spend the money. Not a good buy.
Customer review from tempurpedic.com
A little too firm
But still comfy and I've only had it about 3 weeks I'm sure it will get better and better
Recommends this product
Customer review from tempurpedic.com