Walkman ZX Series Hi-Res Digital Music Player with Bluetooth, WiFi, & Expandable Storage
Product Details
Web ID: 51185972 reviews
One Feature Defeats a Perfect Review
I like all but one feature on this DAP. The sound volume is crippled without the high gain feature. With bluetooth headphones the volume is great. With wired headphones/earbuds the volume has to be at or near max to enable proper listening. I hope Sony will fix this with a future firmware update.
Customer review from sony.com
Response from sony.com
Hi rac945, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the volume of our product. The volume may be low when you use certain headphones. In this case, switch the output setting to High Gain. Also, the AVLS (Automatic Volume Limiter System) function reduces the risk of damage to ears from loud volumes. Using AVLS limits the maximum volume. Please check this link for more details: https://helpguide.sony.net/dmp/1302/v1/en/contents/TP1000733590.html?search=high%20gain If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
I am very disappointed with the volume! There is no output setting on my model to switch it to high gain. Please fix this, so far it is a waste of money.
Enjoyable & High Quality Music Player
I am again grateful to Sony for releasing this product. It's an enjoyable experience. I had the NW ZX-507 previously but the larger screen & updated form factor of the NW-ZX707 make it feel like more than just an upgrade to that player but in a different class. Sound I do not use IEMs, I use headphones. I tried this with the Sony MDR-H600A (Wired to 4.4MM Balanced - Sounds great), the Sony MDR-Z7M2 (Wired to 4.4MM Balanced, these are 70MM - required about 90 on the volume but it works with this device). Master & Dynamic MW65's on Bluetooth. With all of those, this device sounds excellent. Tried a few genres, Jazz, vocal & EDM genres. I would like to see in a software update a few DSPs (or at least presets for the equalizer) Battery Life I can't imagine getting the full 20 hours, but in the 12 days since I've had this I haven't run out of battery during the day. What I have seen is that using the 3rd party music app (i.e. Youtube Music / Spotify) will use more battery than the stock music app. There is a setting to restrict background operations because if you install 3rd party apps then those could consume battery. Screen I like the screen when playing Youtube music, it looks good. You can't compare it to a phone because it has it's own look. Size It's a bigger/heavier device than a smartphone. Feels solid. Conclusion This is for someone who wants a dedicated music device & has a collection of HiRes music or uses a HiRes streaming service such as Qobuz. I personally have owned devices from other manufactures & would recommend Sony because it just works better. An example would be how a competitor's device's WiFI was slow because it did not work with 5G or how their bluetooth didn't have enough distance. These are things that just work correctly on the Sony players.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi Kevz, we're glad you are enjoying our newest product! With a long battery life, you can immerse yourself in more of your music, with up to 25 Hours of 44.1kHz FLAC playback, up to 23 Hours of 96kHz FLAC High-Resolution Audio playback, or up to 22 hours with music apps. S-Master™ HX digital amp technology, independently developed for Walkman®, is compatible with the Native DSD format and supports balanced and high power output. It reduces distortion and noise across a wide range of frequencies, for rich and full-bodied sound, further enhanced by new high quality sound lead-free solder. Thanks for choosing SONY. ~Earl
I have the same problem. The device has been crippled with no high gain setting available. NONE of my current headphones or ear buds go loud enough - I have the Sony MDR-Z1r and they are useless on this DAP. If I could return it I would. Basically useless without Sony re-enabling the high gain setting. Total waste of money.