SharkAI Ultra 2-in-1 Robot Vacuum and Mop with XL HEPA Self-Empty Base

Love this robot! It's easy to set up and works great!

I purchased this a month ago with the intention of using it for both vacuuming and mopping. However, I am disappointed because the vacuum does not reach under my furniture, and the mopping feature is not very effective. This is my second Shark robot vacuum; my first one was able to clean under every piece of furniture in my home and worked wonderfully. Despite these issues, I would still recommend it.

Happy customer

I'm a shark fan no disappointments in this vacuum robot. Works great

Don't buy this vacuum robot.

The Shark app is the worst. It is very disappointing to use. If the app log you out, you have to set the app all over again. Time-consuming.

This requires attention almost daily to fix the mop pads, replace or clean the mop pads, and add more water. I’ve had this a month and there are already times where it does not work. Very disappointing.

Decent.

Not as good as I hoped but great for keeping dog hair at bay. Biggest issue is finding replacement parts. Little to none. Model number on vac is different than model number on the box.

It ate poop! Forgot its map.

I loved my Matrix Robot vac and mop. Until a couple days ago. It forgot the no go zones and ran right over a puppy pad that was soiled! Literally it ate the poop. The vac is 2 years old and has a 3 year VIP warranty that I’ll not even try to get Shark to honor in spite of the vac forgetting the map. My robot destroyed itself. By itself. I had no idea that it would forget its map. It was running a scheduled run and I came home to a bigger mess than what I had when it started! I’m really not really happy with this. I loved my Shark but I’m now searching for another robot vac. I may buy another Shark but I may not. The vacuum power is low compared to other brands.

Junk

Love the vacuum when it works. But it works maybe 5% of the time it runs. I have had now 4 robots and still having the same issue. Calling in to talk for a hour for them to to tell me to delete my map re map or spin the side brush 10 times. thats not a fix for anything. But now i will be calling back once again cause i was just sent a brand new unit and it has not lasted 1 week before it started having issues. When the vacuum can not vacuum your house its junk. And the newest one i got sounds like it trying to come apart. Wish i had went with another company.