Vertuo Next Premium by Breville with Aeroccino Milk Frother, Classic Black
Product Details
Web ID: 36728153,934 reviews
Great little machine!
Great little machine with clever design.
Recommends this product
Customer review from macys.com
Response from Nespresso Team
Congratulations on your Vertuo Next machine, Kevin. We recommend running a priming cycle once a week and descaling every three months or 300 capsules. Whichever comes first. Your machine is Bluetooth compatible, and we recommend pairing your machine with your smart device and pushing through any necessary firmware updates. These updates are essential and ensure your device continues to function like it was designed to. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us via the Nespresso website or through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Thank you!
Très déçu
Très déçu de cette machine. Fermeture nécessite d’appliquer de la force. Pas de créma persistante, disparaît au bout de quelques minutes. Café pas assez chaud. Le résultat ressemble à un café filtre (au prix de Nespresso…). Plastique fragile. Très bon service après-vente de Nespresso, garantie de satisfaction la machine est retournée.
Customer review from Nespresso Canada
Response from Nespresso Canada
Merci d’avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés que la Vertuo Next n’ait pas répondu à vos attentes. Cela dit, nous sommes heureux que notre service après-vente ait pu vous accompagner avec attention. Votre satisfaction nous tient à cœur, et nous espérons avoir l’occasion de vous offrir une meilleure expérience à l’avenir.
Machines life expectancy is not acceptable
We got one of these, and the lid was difficult to close from day one, you needed 2 hands. We didn't know that was normal until we used a friends. Once it's a year old, the constant flashing lights and maintenance it requires is not acceptable. They need to allow you to send these off to a specialist maintenance tradesman. These machines should last at least 3 years imo.
Customer review from Nespresso New Zealand
Response from Nespresso New Zealand
Thank you for sharing your experience with the machine. I’m sorry to hear about the difficulties you’ve encountered with the lid and the maintenance issues after a year of use. Your feedback is important, and I understand your concerns regarding the longevity and service options for these machines. In this instance, we kindly ask if you are still experiencing the mentioned issues, we kindly request that you contact our customer support team via the Australian toll-free number 1800 623 033 or live chat on our website between 5am-10pm AEST. They are dedicated to assisting you further with machine troubleshooting and will be more than happy to provide the necessary guidance. In case it is necessary, our team is also equipped to conduct a video chat with you to observe the issue in real time and offer immediate assistance. If, despite their efforts, troubleshooting your machine does not resolve the issue, our team will be more than happy to assist you with exploring your warranty options.
My new ❤️
My new love
Recommends this product
Customer review from macys.com
Response from Nespresso Team
Thank you for your review, Lilya. We are thrilled to learn you’ve met your new love. We look forward to you indulging in a Nespresso moment soon. The possibilities are endless! Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Please do not hesitate to contact us should you need any assistance. We’re available 24 hours a day, 7 days a week for your convenience.
Love My New Nespresso Machine!
I recently bought a Nespresso machine and I couldn’t be happier! The coffee tastes amazing, the machine is sleek and stylish, and it’s super easy to use. Perfect for busy mornings!
Recommends this product
Customer review from macys.com
Response from Nespresso Team
Thank you for your review, Lola. We are delighted to learn you are enjoying your Nespresso Vertuo Next machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 1-800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. As part of your machine’s maintenance, we recommend you perform a cleaning cycle with water once a week to keep it brewing at its best. We look forward to you enjoying the many Vertuo blends of coffee while you continue your coffee journey with Nespresso.
LOVE NESPRESSO
LOVE Nespresso coffee !! Have a machine at home and one at my shop. They both work really well and I've had them for 3/4 years now. Bought machines for my 3 girls and they love them too. No issues with theirs either. Easy to order more coffee and get it shipped to my home. Only one bad thing.... it is really hard to drink any other coffee now or go through a drive through and pay way too much !!
Recommends this product
Customer review from Nespresso USA
Good to the last drop!
Good coffee maker!! Although we need to buy the pods directly to Nespresso, all worth it as coffee quality is good.
Customer review from macys.com
Response from Nespresso Team
Thank you for your review, Viv! We're delighted to hear that you're enjoying your Nespresso moments created by your Vertuo Next. We recommend the first time use steps of your Vertuo Next once a week without a capsule, as part of your machine maintenance. This process flushes water through your machine to rinse away any coffee granule buildup from the head of your machine, which can prevent your capsules from brewing.
Love the size options!
Love the size options but a bit worried about the sturdiness. We’re using at a location that won’t get daily use all year round. Coffee has been great too. A bit better than our Original machine.
Recommends this product
Customer review from macys.com
Response from Nespresso Team
Thank you for your review, Lisa. We are delighted to hear that you are enjoying your Vertuo Next machine. Your Vertuo Next machine is covered by a one-year warranty and includes lifetime troubleshooting support through our toll-free number, 800-562-1465. We are available 24/7 for your convenience. To maintain your machine, we recommend ejecting your capsules after each use to prevent the machine's needle from becoming dull. Welcome to Nespresso! We hope you enjoy exploring our Nespresso blends as you embark on your coffee journey with us!