De'LonghiTrueBrew Automatic Coffee Maker with Bean Extract Technology - Stainless
Product Details
Web ID: 4659846great drip coffee
so far i’m really pleased with this drip coffee maker. the big selling point for my wife and i was the lack of filters and/or pods, reducing the waste. we’ve only had it for less than a month, so it’s really hard to say how this will age. i’ve owned roughly 6 different nespresso makers that all died within the first year, so i’m hopeful delonghi can make a coffee maker that ages well (if not i’ll be updating my rating accordingly)
Recommends this product
Customer review from De'Longhi
Can you be in love with your coffee maker?
I dont like this coffee brewer, I love this brewer. I makes me feel good that it is more sustainable than little metal or plastic capsules and the beauty of having a perfectly brewed cup of coffee on demand, makes me swoon.
Recommends this product
Customer review from macys.com
Good coffee
Love this easy to use coffe machine!
Recommends this product
Customer review from macys.com
Amazing product
Amazing 🤩 coffee- used a DeLonghi Magnifica for almost seven years and just bought this one - the Delonghi team is excellent for support.
Recommends this product
Customer review from De'Longhi
Home coffee upgrade
Love this machine! I've never had one that grinds beans on demand so the whole experience has been fantastic from start to finish. So many options to customize your cup of coffee, and the difference between the taste of the coffee from this machine and my Ninja is definitely noticeable (this one is better!). The machine is a little noisy but worth it for the coffee.
Customer review from influenster.com
Excellent coffee, messy design!
Excellent concept and great tasting coffee but a horrible design. This product is designed for self cleaning between brews yet it's poor design makes it extremely messy after every brew. It leaks inside and after just a few brews will start pouring out on the counter. Every 2 or 3 days it needs to be completely broken down and cleaned due to mold growth inside. I wish this design has been improved upon since I bought it. Now that I'm in the market for a new machine, it looks like I will be changing brands.
Customer review from De'Longhi
Response from De'Longhi
Thank you for leaving your review. We are sorry that you had a negative experience with the unit's cleaning. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We consider every concern when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Frustrating Experience – Not Worth the Price
I bought this DeLonghi coffee maker just over a year ago and have used it every day since. I chose DeLonghi because of its strong reputation and premium price point, but honestly, I regret the purchase. Right out of the box, I realized the ground coffee function is terribly designed. Trying to get the grounds into that tiny opening is messy and awkward. On top of that, you have to press the button twice when using the ground setting — and if you don’t do it quickly enough, it times out, wasting the coffee you just put in. It’s frustrating and feels poorly thought out. The machine is also incredibly messy. Even when it was new, coffee grounds went everywhere inside. You have to clean it after every single use, otherwise the buildup is awful. When the light comes on to empty the trays, it’s unbelievable how much mess has accumulated. And just recently, it leaked all over my counter for the first time — completely unexpected and just another headache. For the price I paid, I expected much better quality and design. The only positive is that the coffee itself tastes good — it’s stronger than I’d like, even on the light setting, but I’ve gotten used to it. Still, the constant cleaning, wasted grounds, and now a leak make it hard to enjoy. I’ll keep it for now since it was a big investment, but I’m already planning to replace it in the future. If I’d known it would be this frustrating to use, I never would have purchased it.
Customer review from De'Longhi
Response from De'Longhi
Thank you for sharing your detailed feedback about your De'Longhi coffee maker. We're sorry to hear that your experience has been so frustrating. It's disappointing to learn about the design issues with the ground coffee function and the unexpected leaks you’ve encountered. We appreciate your insights regarding the usability and quality, as they are crucial for our ongoing improvements. It’s great to hear that the coffee itself tastes good. If you haven't already, please reach out to our customer service team at https://www.delonghi.com/en-us/delonghi-support with your concerns. We want to ensure that your experience is addressed and to help find a solution. Thank you again for your feedback, and we hope to provide you with a better experience in the future.
Not Warm Enough
Very disappointed for the amount of money this machine cost that first the level of how hot you want your coffee is #3 and coffee not hot enough and have to put the cup in microwave to make it hotter. Using the bean crusher was ok until I had to clean it after two days of use and I only made coffee in the morning. Not happy with this item and it will be returned.
Customer review from macys.com