GE AppliancesCafé™ BELLISSIMO Semi Automatic Espresso Machine + Frother
Product Details
Web ID: 5746475Disappointment
I don’t typically leave reviews. But I am highly disappointed. I received this as a birthday present last year and have had nothing but problems with it. Can’t connect to WiFi. Leaking water. Inconsistency grinding of beans. The kicker is the last clean cycle I have performed it is stuck on clean. After reading in this and watching videos. They say to unplug this for 5-10 minutes this didn’t work. Another video stated to updaei through the app. Unfortunately you can only due this if it’s connected to WiFi. Unfortunately I have decide to get rid of this and hope my next machine is if better quality.
Customer review from cafeappliances.com
Response from cafeappliances.com
We are so sorry to hear of your experience with this espresso machine. If you ever have issues with connecting your appliance to Wi-Fi, please call the GE Appliances Connected Home Support Line at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday 9am - 3pm ET, or email connected@help.geappliances.com. If issues arise with leaking, please reach out to us and we will gather some additional information from you. Our is hope is that your replacement unit serves you well.
Bad:(
It was working so good and it’s been 11 months now but now it stopped working and doesn’t do full shot it only does a half shot and starts flashing lights
Customer review from cafeappliances.com
Response from cafeappliances.com
We recommend performing a full system reset by disconnecting power from the unit for at least 1 hour before reconnecting. If this doesn't resolve the issue, we recommend reaching out to our Bodewell warranty team by calling 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET) for further assistance.
2nd unit working ok. 1st unit failed after 2 month
The second unit is working. The first unit stopped functioning properly after less than 2 months of use. GE did the right thing and honored the 1 year warranty and sent a new unit after some back and forth and requiring arduous steps for a replacement.
Customer review from cafeappliances.com
Response from cafeappliances.com
We are glad to hear that this has since been resolved and you have a new replacement. If you need anything else let us know we are happy to help.
Not bad at all!
Is this is best espresso machine on the planet? No. But it is a great option for folks who want great espresso on a budget. It can be a little glitchy at times, but 98% of the time it brews perfect espresso. It's simple enough to clean. The water tank has great capacity! We do not use WiFi enabled features on appliances so I can't speak to the interface. I just can't imaging needing to make coffee with my phone. It is plastic mostly, but it looks really nice on the counter with all the other coffee appliances!
Customer review from cafeappliances.com
Very unsatisfied for cost!
Nothing but trouble from the start. And suggested fixes did not help. Cleaned numerous times and still spits grinds everywhere. Wish I would have read reviews before I purchased. If I did I would have purchased a different brand completely.
Customer review from cafeappliances.com
Response from cafeappliances.com
We have sent you an email directly as we would like to review your situation further. Please respond at your earliest convenience. In the meantime, check to be sure the grinder is clean. Also, reduce the amount of grinds being used and be careful not to tamp the grinds too tight.
Be A Barista Every Day
Incredibly fabulous espresso machine! Easy to use and makes delicious lattes, flat whites and espresso shots!
Recommends this product
Customer review from cafeappliances.com
Terrible Product
GE needs to stop selling this. Like a lot of other reviews, we have a machine that constantly leaks. We already got it replaced once and the new one constantly leaks too. The grinder doesn’t work. Horrible machine - GE needs to remove this product from their lineup. By
Customer review from cafeappliances.com
Response from cafeappliances.com
We're sorry to hear you're having issues with your unit, and we'd like to help. Page 19 of the Use and Care Manual (https://products-salsify.geappliances.com/image/upload/s--mXZPAxZU--/9ff3e32d058fa5f0c6627598e00446e4728b081b.pdf) provides some troubleshooting tips in the "There is water underneath the drip tray" and "Leaking water from the portafilter during brewing" sections. Page 16 of the same Use and Care Manual provides cleaning instructions to improve the operation of the grinder. If these tips don't resolve the issue, please reach out to our Bodewell team for further assistance by calling 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET; Saturday – Sunday: Closed).
nightmare
i Had issues with this machine since purchase. Now it has stopped working period. I have all my appliances Cafe and it has been a nightmare with every one of them. Do not buy. as beautiful as they are the parts are cheap and break just by looking at it.
Customer review from cafeappliances.com
Response from cafeappliances.com
We're sorry to hear you've had multiple issues with your appliances, and we'd like to review your situation. As the espresso machine isn't working at all, we recommend disconnecting it from power for a couple of minutes before reconnecting; this resets it. We utilize high-quality materials when manufacturing our appliances; your feedback will be shared with our team. We’ll be reaching out over email to discuss your situation further as well. Please respond at your earliest convenience, so we can assist.