BrevilleThe Grind Control Coffee Maker
Product Details
Web ID: 1401697Difficult to clean chute clogs
When I unlock the hopper the chute should open so I can clean it. It never does anymore so I’m forced to clean from the top and hope I can get it clean. I never know if it will be clogged again and have woken up to a carafe of hot water. For this price pint I expected more.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your experience. Resetting the machine should get the chute disc opening again. Please expect an email shortly. We'll be happy to see how we might help from there.
ONGOING PRODUCT BUILD DEFECTS - WARNING ⚠️
It's been 1.5 years trying to resolve with 1 repair being released with more problems. This is the worst company I've ever encountered. I expect more. The drip coffee with built in grinder has flaws - DO NOT PURCHASE.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your disappointment with the machine. We do see that you're currently being assisted, though. Thank you for allowing us to help.
The coffee is just not hot enough
This coffee maker does the job when it comes to grinding and brewing all at once but the coffee is just not hot enough so I will be returning this item.
Customer review from macys.com
Response from macys.com
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Disappointing machine for the price!
The design of the carafe is poor. It does not allow anyone to use a full pot of coffee. There is always at least a cup of brewed coffee that is not pourable from the carafe, even if you remove the lib and attempt to pour the remaining coffee from the carafe. The plastic ring and the pour spout are a terrible design and a waste of coffee. Additionally, the ground basket door always pops open after the machine turns off. Not sure what kind of "feature" that is, but is terrible to come home and find this open all day. For the price, this machine is a huge disappointment.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your experience. Please expect an email shortly. We'll be happy to help you from there.
Disappointed
We received this coffee maker as a gift for Xmas two years ago. Between the chute backing up and not properly dispensing the ground coffee, and the water intrusion on the LED panel, it has been extremely disappointing. We absolutely love our other Breville products but this one missed the mark by a long shot.
Customer review from breville.com
Response from breville.com
We are truly sorry for your experience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
Clunker of a machine - poor design
I’ve had it with this expensive coffee pot/grinder. Over not even two years and it has been very unreliable - the grinder not working consistently and the water level meter being stuck on 5-9 cups no matter what. I contacted breville and received a poor unhelpful reply. If breville does not make this right - im done with this brand forever. And please discontinue this coffee pot and make a better one - clearly based on these reviews this is a very poor machine - wish I had read them in advance and not just trusted breville as usual.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your experience. We see you're currently in contact with one of our representatives. Thank you for allowing us to look into how we might help you get this issue resolved.
Disappointed with this machine
Bought this machine about two years ago. Everything was fine at first, but now the grinding seems to stop. The basket will not fill up even though things are clean and dry. It also doesn’t seem to heat the water up very much. The coffee is cool very soon after pouring into a cup. For the price I would’ve expected more.
Customer review from breville.com
Response from breville.com
We are truly sorry for your experience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
Defective
I purchased two of these coffee makers in under a year. The first one lasted about 11 months then decided to no longer produce the water from the tank. I would add 8 cups of water and set the machine accordingly the machine would produce 5 cups of water/coffee. The second one did it right out of the box. After googling the issue it sounds like a common flaw.
Customer review from macys.com
Response from macys.com
We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV260210MMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.