Enfinigy Drip Coffee Maker
$149.99
Color:Black
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Product Details
Web ID: 42231054 days ago
from Ontario
GenderFemale
Age45-54
Peeling carafe
My thermal carafe is peeling after 5 months of use. I understand now there are no replacement parts, so this machine likely won't last long which is such a shame for the landfill. Companies need to do better.
Customer review from zwilling.ca
12 days ago
Never Again
Guess I should have read the prior reviews before I bought. The warming plate shuts off after 30 minutes. And, no way to reset for a longer time. If the carafe breaks, you cannot buy a replacement. I’m a professional specialty coffee roaster with over 20 years experience and a proud member for 14 years of the SCA. I would not recommend to any of my clients to purchase this product!
Customer review from Zwilling.com
Response from Zwilling.com
Consumer Relations8 days ago
Thank you for sharing your feedback with us. We're sorry to hear that the Zwilling Enfinigy 1.5-l Drip Coffee Maker Silver didn’t meet your expectations. We truly appreciate hearing about your experience, as it helps us understand how we can improve. We’re proud of our coffee maker and are delighted by the positive feedback we’ve received from many of our customers. That said, we completely understand that it may not meet every individual’s expectation or preference, and we’re sorry to hear it didn’t for you. Our thoughtfully designed drip coffee maker ensures the ideal time and temperature setting for brewing the highest quality coffee. The 30-minute keep warm function is a safety feature applied to this unit for two reasons: Maintaining optimal coffee temperature for 30 minutes to prevent what we feel, will compromise the flavor, taste, aroma, and smoothness of the coffee. And as a safety feature for those busy mornings or afternoons when you are running out the door. In addition, at Zwilling we stand behind all our products. If the carafe breaks or if you ever have any concerns please do not hesitate to reach out to our Support Service Center. Here is our website link: https://www.zwilling.com/us/magazine/support-center.html Our dedicated consumer service representatives are available to assist you in any way possible.
23 days ago
Decent enough, but was expecting more
Truly makes great coffee, but not much better than other less expensive pots. Give the configuration, we have concerns that the pot will break at some point.
Customer review from Zwilling.com
Response from Zwilling.com
Consumer Relations22 days ago
Thank you for sharing your feedback of the Enfinigy 1.5-l / 48-oz Drip Coffee Maker. We appreciate all reviews, and we will certainly forward your feedback to the appropriate brand management team. Your satisfaction is our highest priority, and we stand behind the quality of our products. If you have any questions, please do not hesitate to reach out to our Support Service Center. Here is our website link: https://www.zwilling.com/us/magazine/support-center.html Our dedicated consumer service representatives are available to assist you in any way possible.
23 days ago
GenderFemale
Age35-44
Awful
This is by far the worst coffee maker I've ever owned. I bought it six months ago and right away it was under performing compared to my previous Ninja, but I wanted to give it time in case my experience was based on old habits. Nope! You can't remove the water reservoir to fill up conveniently, the coffee maker only keeps the pot warm for 30 minutes, and it will randomly force you to clean your machine without allowing you to prompt passed it. I would never recommend this machine to anyone who's had a another drip machine before because this under performs on many levels.
Customer review from zwilling.ca
27 days ago
from Toronto
GenderMale
Age25-34
Terrible product quality issues and malfunctions.
Bought this machine 2 months ago. The brew function periodically ceased to work in that period. After unplugging the machine it would typically allow it to start again. This morning it again did not allow me to brew. Threw the machine away. Power reset did not work. Very disappointed with this product. There are some serious quality control defects in the electrical logic behind this machines function. Do not buy...
Customer review from zwilling.ca
28 days ago
Update to my one star review
I wrote a 1 star review because the carafe broke spontaneously and there is no replacement carafe available. I can't figure out how to edit that review so I am writing this review. In response to my review, Zwilling sent me a new coffee maker. I greatly appreciate this because there is nothing wrong with the coffee maker, only the broken carafe. While I appreciate the company's response, I do not like the lack of sustainability. I try not to buy things that are used for short periods and then disposed of. That's all the bad stuff. I agree with others that the cleaning function periodically prevents me from brewing without warning, how silly and annoying and that the coffee tends to dribble all over when I pour a cup while brewing. But it brews very good coffee!! And it's stylish on silver. I do appreciate having a new carafe and coffee maker. Thank you Zwilling.
Customer review from Zwilling.com
30 days ago
Great unit if you want to quit coffee cold turkey.
Instead of allowing me to brew my coffee (6AM) it indicated CLN. The user manual said it'll allow 10 cycles after this, but nope. No coffee for you this morning. Unit is only a few months old. Previous plain / dumb Braun drip machine worked 10 years without problem. Wife insisted on this one because of its looks.
Customer review from zwilling.ca
1 month ago
from Arizona
Great coffee
Very attractive and makes great coffee!
Recommends this product
Customer review from macys.com