Yves Saint Laurent BeautyCouture Mini Clutch Luxury Eyeshadow Palette

Response from macys.com

Hi there! Thank you for reaching out about our Yves Saint Laurent Couture Mini Eyeshadow Clutch. We are sorry to hear that the proportion of shimmer shades wasn't what you expected for your professional routine. While these shades are designed to offer a luminous, elevated look, you can make them more "work-friendly" by applying them sheerly with a fluffy brush or using them only as a subtle highlight in the inner corner of the eye. We value your comments, as they help us improve how we communicate finishes on our packaging. If you are looking for a more subdued, matte-focused look for the future, our team would be happy to recommend a palette better suited to your daily needs.

Response from https://www.yslbeautyus.com/

Hi there! Thank you for reaching out about our Couture Mini Clutch Luxury Eyeshadow Palette. We are pleased to hear that you found the matte and satin shades in our Couture Mini Clutch beautiful, though we are sorry the shimmer did not meet your expectations for a creamy, sophisticated finish. Our shimmers are designed with high-density pigments and crushed pearls to provide a "couture" high-shine effect, which can sometimes feel more textured than a traditional cream shadow. To achieve the refined, sophisticated look you're after and minimize fallout, we recommend: Application Tip: Try applying the shimmer shades with your fingertip rather than a dry brush. The warmth of your skin helps "melt" the formula, giving it that creamier, more seamless finish. Damp Brush: For a more intense, "liquid-metal" look with zero fallout, slightly dampen your brush with a setting spray before dipping into the shimmer. We value your input as we continue to refine our luxury formulas to ensure they deliver the effortless elegance you expect from us.