18,379 reviewssorted by Newest
Yes
Love them
Recommends this product
Customer review from UGG US
Would recommend!
I love the comfort!
Recommends this product
Customer review from UGG US
(Updated Review)Not the same quality as years before...
My daughter had these boots for only three months before they failed. She wore them to school and occasional outings not daily so this level of wear is completely unacceptable for a product that costs nearly $200. I was told the boots were covered under a one year warranty, yet my claim was denied twice with the explanation that the issue did not qualify. On top of that, there is no way to speak with anyone directly, warranty claims are handled strictly through email. This made the process slow, frustrating, and extremely difficult to resolve, with no real accountability. I have owned UGG boots for years without any issues, which makes this experience even more disappointing. After nearly two months of back and forth, I accepted the denial and stated that I would be sharing my experience. The very next day, my claim was suddenly approved. This kind of inconsistency raises serious concerns about how claims are evaluated and handled. While the warranty was eventually honored, it should never take this much time, effort, and persistence to receive a fair outcome. Between the poor product durability and the frustrating, impersonal customer service process, I have completely lost confidence in this brand. I will not be purchasing from this company again and would not recommend it to others.
Customer review from UGG US
Again and again
Always want and need them !
Recommends this product
Customer review from UGG US
Not the same quality as years before...
Very disappointed. These boots were purchased for my daughter and after only about 3 months of normal use, they started falling apart. The stitching came undone and the material is separating from the sole. For the price, this is completely unacceptable. I've owned this brand before and never experienced anything like this. What's even more frustrating is that the company refused to honor the warranty and denied my claim, despite the obvious defect. Based on both the poor quality and lack of support, I would not recommend these boots and won't be purchasing from this brand again.
Customer review from UGG US
Response from UGG US
It is upsetting when your daughter's pair doesn’t hold up as expected. Due to a variety of factors such as terrain, frequency of wear, and exposure to natural elements, some pairs may experience wear sooner than others. While we do stand behind our products and cover verified manufacturing and material defects, our warranty bit.ly/UGGWarrantyInfo doesn't cover normal wear and tear. If you have additional questions, please respond to the email you received from our Warranty Team, and we would be glad to assist you further.
Bixby disconnec
Through the over the camp was 12 pull in appreciate
Recommends this product
Customer review from UGG US
Perfect
My granddaughter loved them.
Recommends this product
Customer review from UGG US
UGGs live up to excellent quality
my go to boot. warm, comfortable, great quality
Recommends this product
Customer review from UGG US