SamsoniteSilhouette 18 Hardside Carry On Spinner Suitcase
Product Details
Web ID: 547237498 reviewssorted by Newest
Worst Suitcase Ever
After only two international trips, this suitcase is a joke as the zipper totally broke off. I understand that suitcases can take a toll and I’ve had other Samsonite suitcases in the past that I have even given to family members in great condition but I should have taken other reviews on this particular suitcase more seriously. I actually had to buy a cheap suitcase that was better quality than this one. Terrible. Lessen learned.
Customer review from macys.com
Response from macys.com
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
LOVE IT!!!
I purchased all 3 pieces of the Silhouette 18 Hardside in navy to go on a 10 day Italy & French Riviera cruise. I absolutely love all these pieces, the quality of the suitcases, the zippers are heavy duty, the packing cubes...wait, let's talk about the packing cubes, the quality is superb, nice thick material, they have a zipper for expansion, yes, you read that correctly, I have never seen that in any of the packing cubes before, plus it compresses your items. I have been waiting for Samsonite to come out with a navy color, almost stalking them, I wanted navy and I was determined they would make it for me. Someone heard my thoughts and pleas and they made these pieces (just for me :)). I love this color, it's deep navy with an extra shine, but not glossy, I can't really explain it, but the color is top notch for a man or woman, take my word, if you like navy you will love this color. I am a long time lover of Samsonite luggage, I am a person if I find something I like, I stick with it. I can't even tell you how many sets and individual pieces of Samsonite I have for different purposes. True and funny story, I had some friends over and I was given them a tour of my home, we went to the basement and someone said the section where my luggage is stored looked like baggage claims, we all laughed. The price when it originally came out was a bit high, so I waited for it to go on sale and I grabbed it quickly. After receiving the pieces, I can see why the price was higher than the other sets I have. These pieces are on a total different level. Thanks Samsonite for hearing my wants and needs and delivering! I just have one other request, can you make a set of luggage that can appear less heavy on those stupid airport scales, if you do my baggage claims section in my basement will be growing again. :)
Recommends this product
Customer review from samsonite.com
Disappointing Quality
Zipper is poor quality, coming off thread on several occasions. Shell casing severely scratched and scuffed after 5 trips
Customer review from samsonite.com
Response from samsonite.com
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Love them, just used them this weekend and worked great.
Customer review from macys.com
Too big for carry on
This is not a carry on size. This exceed the measurements as carry on luggage. This is a check in luggage. Returned!
Customer review from macys.com
Response from macys.com
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Incredible
Love it! Love the color, the style!! The hard shell, and the insert inside to smooth out the bump that every other suitcase has from the handle
Recommends this product
Customer review from samsonite.com
Looks good and holds a lot
The suitcase looks as good as shown in the pictures and the wheels move very easily. The suitcase holds more than my previous one as it is angular on the inside, not rounded in the corner. I also like the dividers and packing cubes which make it much easier to be on a trip with many stops when you don’t want to unpack everything at each stop. In my experience the extension possibility will come in handy in the course of the trip. I just got the suitcase and can’t talk to how it holds up against scratches.
Recommends this product
Customer review from macys.com
Zipper issues
I bought this product less than 4 months ago and only on my second trip; the zipper is falling apart. All my luggage is samsonite...this one is a disappointment
Customer review from samsonite.com
Response from samsonite.com
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.