NespressoVertuo UP Coffee and Espresso Maker by DeLonghi with Aeroccino Milk Frother
Product Details
Web ID: 5929896202 reviewssorted by Newest
Big Problems
This is my third Nespresso machine. I am an avid fan of the coffee. But this machine has been a hassle since I bought it less than 2 weeks ago. I STILL cannot get it to make coffee w/o pressing the button, pressing the button again and again. What's the deal? I am an elderly lady and love my morning coffee. This is about to put me over the edge. Of course it will not pair with my phone app and I have a I Phone 17. I may need to return and go to what I had before.
Customer review from Nespresso USA
UP Machine -???
I have had many different Nespresso coffee makers thru the years ,but not sure about UP. the 1st UP machine i purchased did not work out of the box had to return it. i just received my new UP machine . It feels and looks very cheapy . The drawer where the used pods go makes a mess ,not sure why the used pods are swimming in coffee water and i have been trying to set up the Bluetooth connection but i cannot get it to link -come on Nespresso you can do better
Customer review from Nespresso USA
Functions great but pod tray molds quickly
We've had this machine for about 3 months and it has been great in every regard except the capsule tray. The new design of the sideways loaded pods allows tons of water to get into the pod drop tray. With all the extra water it molds very quickly. This requires you to empty and clean the pod catcher tray after every coffee. I would give 5 stars if this design flaw gets fixed. I gave it 4 stars because it is overall functionally better than the Vertuo Next. We love the ability to compress a larger coffee into an espresso, well done with that feature.
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your impressions on the Vertuo Up with us, Kirk. It’s normal to notice a small amount of liquid in the drip tray after each brew (a few ml per coffee), due to the machine’s technology & design. We recommend emptying and cleaning it each time you empty the capsule basket, with a mild detergent. That said, we appreciate your feedback regarding this tray. Your comments are valuable in helping us improve our products and overall customer experience, and will be shared for further review. If you have any questions or need help with your device, don’t hesitate to reach us at 1.855.325.5781. Our machine specialists will be happy to assist!
Best of the 3 Nespresso Machines I have owned
Quick heating, quieter, fast. Easy to clean. It also color matches our coffee hutch.
Recommends this product
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your feedback with us, Dave! We are delighted to hear that your Vertuo Up stands out as the best among the Nespresso machines. We take pride in designing our coffee machines, and it's wonderful to hear that you appreciate its design and functionalities. Cheers to many unforgettable everyday moments shared at home!☕
Great machine loving my Virtuo Up
Got this machine after my old Nespresso machine arrived at her end of life. I was a little sceptical at using the app but found I could increase the level of heat on my coffee which was a great plus. Absolutely love it now. I am a serious Nespresso fan so would have like$ a larger capsule collection bin but I just check it more often.
Recommends this product
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your experience with us, Chrissy, and congratulations on your new machine! We’re delighted to know your Vertuo Up has become such a great fit and that you’re enjoying its features. We appreciate your feedback as it’s helpful for us to improve our products and services, and trust that we’ll forward your feedback to our team. Wishing you many delightful coffee moments ahead! ☕
Great Coffee
The coffee is really VERY SPECTACULAR!!! Operating is a bit tricky because Nespresso doesn't give you much info regarding how to operate in the form of a user manual, so if you're not familiar it can be a bit of a struggle. Be sure to download the full user manual off the Nespresso Site. I wish the machine would allow at least two people to have access to the App WiFi.
Recommends this product
Customer review from Nespresso USA
Spoiling my Guests
I love the taste of the coffee. I’ve wanted one to add to my vacation home for guests who have varied tastes and this works great. I love you can also make a cold brew.
Recommends this product
Customer review from Nespresso USA
Returned It!
I do not like the design of the used capsule container, because it gets full of water, coffee and mold. The machine is loud too. I returned it and I’m glad I kept my old machine, the VertuoPlus Deluxe.
Customer review from Nespresso USA