Vertuo Next Premium Coffee and Espresso Maker by DeLonghi with Aeroccino Milk Frother, Black Rose Gold
$239.00
Color:Black
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Product Details
Web ID: 367284116 days ago
Great Christmas present!
Purchased as a gift for a white elephant gift exchange. There was a promotion on this version and it was a great price point! The person who received it was very happy with it. All around, a gift pleaser!
Recommends this product
18 days ago
Machine stopped working
I have had this machine for less than two years and use it sporadically (mostly to make espresso martinis) and it had stopped working altogether. Reached out to Nespresso directly to troubleshoot and consider my options - which were either 35% off a new machine or pay $65 to send it in for repair. Horrible customer service. Going to reach out to Bloomingdales directly in hopes that they rectify the situation and replace the machine. If you're going to spend the money on a "luxury espresso maker" do yourself a favor and spend a couple hundred dollars extra on one thats built to last, I wish I had.
21 days ago
Love my new machine!
I got this for Christmas from my Fiancee, I was wasting money on coffee shop lattes but this has saved the day! I love being able to make an iced or hot latte from the comfort of home and for a fraction of the price. The machine works well and is easy to use!
Customer review from Nespresso Canada
Response from Nespresso Canada
Customer Relationship Centre19 days ago
Congratulations on your new Vertuo Next machine, and thank you so much for all those stars! We're delighted to learn you've embarked on this incredible coffee discovery journey with us thanks to this gift, and are enjoying making delicious recipes at home. We wish you many more of these exceptional coffee moments ahead! ☕
23 days ago
from Alberta
Great coffee. Narrow but very long design.
Just got the white Vertuo next yesterday! So far my house smells amazing. My only complaint and a fault of my own I wish I would have paid more attention to the dimensions. The next is narrow but very long I can’t seem to find a spot anywhere in my kitchen that it will fit nicely. I wish I would have chosen the flat or round head instead for a more square footprint to fit better on the counter as the water reservoir doesn’t seem to be at the back of those which also makes it difficult to get to on the next. This morning while trying to get the very thick stiff power cord out to plug it in it knocked off the water reservoir lid and it sank all the way to the bottom of the water tank. Just personal preference as I have zero experience with Nespresso machines so I’m still learning but if I had to do it again I would choose differently.
Recommends this product
Customer review from Nespresso Canada
Response from Nespresso Canada
Customer Relationship Centre | Nespresso Canada22 days ago
Thank you for choosing the Vertuo Next and taking the time to share your impressions with us! We’re delighted to hear that your home already smells amazing with your new coffee experience. That said, we also understand how important the design and fit of the machine can be, and we appreciate your feedback regarding its dimensions and features. Rest assured, we’ll gladly take your insights into consideration. Wishing you many delicious coffee moments ahead!
1 month ago
Too cold
Coffee comes out not hot enough. Have to preheat cup and cream - and still microwave immediately after making it
Customer review from Nespresso Canada
Response from Nespresso Canada
Customer Relationship Centre | Nespresso Canada1 month ago
We regret learning you’re unsatisfied with the temperature of your coffee, and we thank you for your feedback, Dan. Our Vertuo line brewing systems operate at the correct water temperature, quantity and pressure for each blend design, delivering our quality promise in the cup. Although the temperature of our machines cannot be increased manually, here are some tips to get a hotter coffee: — Connect the device to your Wi-Fi and Nespresso Mobile App to get the latest software update. — Use a cup of the size of your preparation. Using a larger cup will cool the mixture faster. — Clean the extraction chamber frequently (once a week). The cleaning will take approximately 5 minutes, and you will find the instructions in your user manual. If you would like more support, we invite you to contact our machine specialists via our toll-free number, 1.855.325.5781. Be sure we'll be delighted to speak with you. Cheers!
1 month ago
Vertuo and Me
Love this machine, its the cadillac of coffee makers.
2 months ago
Piece of junk! Don't buy!
My husband purchased this thing about 6 weeks ago. It worked ok for 5 weeks and now is completely dead. It worked one day and not the next. The button doesn't light up at all. The manual says that if the light isn't on, the machine isn't on. Really? No **** Sherlock. No explanation as to why it isn't on. I plugged it in to various outlets, made sure it was locked properly, the water jug was full and attached properly, tried different pods (wasted 3 expensive limited edition ones) and nothing. It is going in the garbage. I read some negative reviews by people who had their's die in 6 months to a year. They were lucky. Mine didn't even last 2 months!! Inferior product. The 2 or 3 cups I got out of it didn't even taste that great anyway. The flavoured ones didn't actually have a flavour. They just tasted like burnt regular coffee. Will never buy another nespresso product. 0 stars for me on this thing.
Customer review from Nespresso Canada
Response from Nespresso Canada
Customer Relationship Centre2 months ago
We're sorry your Vertuo Next experienced difficulties, Ali. We appreciate your feedback, and we'll gladly forward your comments to our team for review. Be sure we offer a one-year warranty on most of our models, including this one; as a valued member of the Nespresso Club, please know that you also benefit from lifetime troubleshooting at no charge. For additional help with your device, we invite you to contact us via our toll-free number 1.855.325.5781. Our dedicated teams will be happy to look into this with you to allow you to resume your coffee routine. Thank you for your time and patience!
2 months ago
Doesn't switch out of descaling mode.
The machine is great, until you need to descale it. I had nothing but issues with descaling this thing. It does not program back to coffee making mode and becomes garbage. I did have it covered under warranty at one point, and it was fixed, lasted another year after the fix and would not get out of descaling mode. Not the only person with this issue, do research before purchasing this is a major issue with these machines. Ended up purchasing a round head nespresso instead.
Customer review from Nespresso Canada
Response from Nespresso Canada
Customer Relationship Centre | Nespresso Canada2 months ago
Thank you for sharing your experience with your Vertuo Next, Carrie! We truly appreciate your feedback as it helps us improve our products. If you need assistance with descaling your Nespresso machine, please visit our dedicated assistance page for helpful guidance: https://www.nespresso.com/ca/en/machine-assistance. Simply select your specific model to get started! For further assistance, feel free to reach out to our machine specialists via our toll-free number, 1.855.325.5781. We're always happy to help!