NespressoVertuo Next Deluxe by Breville with Aeroccino Milk Frother, Dark Chrome
Product Details
Web ID: 3755266I’ve been using this product for about two weeks when the problem started: roughly one out of every two or three capsules doesn’t brew properly. Instead of dispensing coffee into the cup, it leaks inside the machine. It doesn’t happen every time, so I cleaned it and kept using it for about two months, but the issue continued. Yesterday I called the service center. They asked me to record a video showing the cleaning process and sent me a link. After cleaning, I checked for water leakage — of course there was none, because the malfunction only happens when a capsule is inserted and the coffee flows inside the machine. This morning the very first capsule leaked inside again. Cleaning the spilled coffee is very time-consuming because it spreads throughout the internal parts. Despite this being a machine defect, the exchange process is complicated and inconvenient, and I have wasted many capsules.
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your experience with us, Sliver. We're sorry that the coffee flow on your Vertuo Next is erratically diverted, and appreciate your feedback on this model. Likewise, we always aim to offer the best service to our Club members, and regret that this recent call did not provide you with the expected solution. We invite you to call us again at 1.855.325.5781 to speak with a machine specialist. Our dedicated teams will be happy to look into alternative solutions with you, so that you may resume your coffee routine. Thank you for your time and patience!
Excellent Cup of Coffee!
I wouldn’t consider myself a coffee snob, but I was tired of having inconsistent coffee from my Keurig. I was also getting pestered by my family regarding the plastic leaching into my coffee from K-Cups. So I took a chance on the Nespresso Vertuo and couldn’t be happier. I get a consistently excellent cup of coffee. I have not used the milk frother yet. I’m looking forward to more Vertuo capsules becoming available at a less expensive price over time.
Recommends this product
Don’t Bother
So disappointed. Had continued issue with water pump malfunction. Had to send 2 back while in warranty. Now the 3rd one has kicked it in too! Previously I had an original Citi and had it for 6 years before it had to be retired. Now I’m wondering is it worth getting it repaired. Or to just try something else. When the coffee machines were made of metal that was great but since it changed to recycled plastic quality has been sacrificed. Yes I get trying to be sustainable but at what expense? Then amount of returns due to faulty parts is adding to the landfill, which you guys pride on trying to reduce.
Customer review from Nespresso Australia
Response from Nespresso Australia
Thank you for sharing your product experience. I’m really sorry to hear that the machine has not met your expectations and have faced issues with it in the past. I do appreciate you sharing this, and please note that we have passed your feedback on to our products team for future product improvements. If you’d like to share any further details, please feel free to contact us on 1800 623 033.
Gourmet experience!
Very easy to use. Delicious coffee. Pods are a bit pricey. But a great coffee experience
Love it
Great coffee and live the different options. So easy to use
Recommends this product
Descaling process way too confusing
I like the machine but the instructions given to descale do NOT work! I had to go online to get instructions that actually worked. I wish the descaling process was simpler like Keurig machines. I can’t understand why there’s so many multiple steps that you can never remember. Please make descaling simple or give better instructions!
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your feedback with us, Debs. We appreciate your comments regarding the complexity of this maintenance cycle on the Vertuo Next, and the presentation of its instructions. We'll gladly take them into consideration, as it helps us enhance our products and customer experience. Should you need any additional assistance with this maintenance or anything else for your device, trust that we offer support via our toll-free number, 1.855.325.5781. Our machine specialists will be delighted to speak with you!
Sharing Great Coffee Moments with the Nespresso
I absolutely love my Nespresso Vertuo Next coffee machine! It’s easy to use and makes delicious coffee every time. It was a gift from a friend and has quickly become an integral part of my daily routine. I enjoy having coffee with my friend while driving, and I also love making coffee for him. The machine heats up quickly, the pods offer a great variety, and every cup comes out smooth and satisfying.
Recommends this product
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your experience with us, Roman! We’re so glad to hear how much you’re enjoying your Vertuo Next, and that it’s become a part of your daily coffee moments! It’s wonderful that you can share these moments with friends and enjoy the variety of Nespresso capsules. Cheers to many more delicious cups ahead! ☕
Nespresso Gets an A
This Nespresso is perfect for someone who wants a quality coffee from a pod, the coffee to be made quickly, and the machine is compact, not taking up too much space. I have one in the office and the coffee is of high enough quality to serve to visiting clients. I give this machine an A
Recommends this product