NespressoVertuo Next Deluxe by Breville with Aeroccino Milk Frother, Dark Chrome
Product Details
Web ID: 3755266Sharing Great Coffee Moments with the Nespresso
I absolutely love my Nespresso Vertuo Next coffee machine! It’s easy to use and makes delicious coffee every time. It was a gift from a friend and has quickly become an integral part of my daily routine. I enjoy having coffee with my friend while driving, and I also love making coffee for him. The machine heats up quickly, the pods offer a great variety, and every cup comes out smooth and satisfying.
Recommends this product
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your experience with us, Roman! We’re so glad to hear how much you’re enjoying your Vertuo Next, and that it’s become a part of your daily coffee moments! It’s wonderful that you can share these moments with friends and enjoy the variety of Nespresso capsules. Cheers to many more delicious cups ahead! ☕
A good coffee machine for the ones who like nespre
I like the Nespresso Vertuo Next Limited Edition Bundle as a machine. It’s not too noisy, the size is perfect, and the design looks really beautiful in the kitchen without taking up too much space. The performance is very good, it makes a great crema, and overall it’s easy to use. My main issue is more about the coffee itself. I’m becoming less of a fan of Nespresso because you’re basically forced to buy only Nespresso capsules. Sometimes Starbucks makes Nespresso-compatible vertuo capsules, but other than that, you always have to buy Nespresso, and the cost for each capsule adds up quickly. The coffee is also quite strong, and I can’t drink more than two cups a day without getting a headache. With bean-to-cup machines, I can enjoy two to three cups a day easily. So overall, the machine is great, but the Nespresso coffee and pricing could definitely be improved.
Customer review from influenster.com
5 year life span.
I received this as a gift about 5 years ago, it just died. I spoke to a technical specialist, they said it was an electrical issue and could not be fixed. I then spoke to a supervisor who said, "That is an appropriate life span for this machine. We do have other (more expensive) machines which last longer." He offered me a discount towards the purchase of a new machine. When I asked why I should add my dead machine to my landfill/recycling bin only to have to do the same thing eventually with the next Nespresso, he said "That is the best I can do." ----- To continue: After I saw the response from Nespresso: (....Rest assured that we'll be happy to further assist you via live chat on our website....) I reached out one again through the chat. And this was the response: "Please note that as agents from the digital chat, we can only share with you troubleshooting steps that you may follow to try fixing your machine." So, it was a total waste of time. Plus my initial chat was disconnected, so I spend a total of another 30 minutes with Nespresso only to be now futher ahead.
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your feedback with us, Kenny. We're sorry to hear your last contact with Nespresso Club did not meet your expectations regarding your Vertuo Next machine. Trust that we strive to remedy any situation brought to our attention, as we want to provide the highest quality experience with every cup of coffee our members brew. Rest assured that we'll be happy to further assist you via live chat on our website. If you prefer, you can equally reach us on our social media platforms such as X, Instagram or Facebook. We are confident that we will find a solution, so you can continue to enjoy your coffee. Thank you for your time and patience!
Don't buy this model
If you're shopping for a Nespresso machine do NOT buy this one. I've gone through two Vertuo Next machines in a three year span and both have stopped working due to a mechanical water pump issue. I can't tell you how many pods have been wasted because the machine will randomly stop working despite being perfectly fine the previous day. I love the taste and quality of Nespresso coffee and I've already purchased a different model, but I have to say I'm disappointed that their machines barely last for two years. For a company that prides itself on recycling and sustainability they should be more dedicated to creating a longer lasting product and avoiding their machines ending up in landfills.
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your impressions with us, Meg. We appreciate your feedback regarding the manufacture of the Vertuo Next model, as it provides valuable guidance for enhancing both our products and customer experience. Your comments will be carefully reviewed. We also wish to assure you that we strive to remedy any situation brought to our attention, as we aim to provide the highest quality coffee experience with every cup of Nespresso our customers brew. While we understand this device has already been replaced, technical support remains available at 1.855.325.5781 should you need any assistance with your new device. Our machine specialists will be delighted to speak with you!
I had 5 coffees and all tasted not really good. And then it stoped working and it’s just sitting there for while
Customer review from Nespresso USA
Don't waste your money
Have just had another one fail which is my second machine in 3 years - outrageous when you take into account the price and reputable manufacturer. Be mindful when you get a replacement it takes over the balance of the warranty so although this one has fallen well short of the 2 year warranty it's for the dump. I enjoy Nespressos coffee so will probably have to get a higher quality model and hope it doesn't happen again.
Customer review from Nespresso New Zealand
Response from Nespresso New Zealand
Thank you for your feedback. We’re truly sorry to hear about the issues you’ve experienced with your machines. We appreciate your loyalty, and we want to ensure you have a positive experience moving forward. If you’re considering a different model, we’d be happy to assist you in finding one that meets your needs. Please reach out to our customer service team for any further assistance or to discuss your options. Your satisfaction is important to us! ☕🤎
Coffee of quality
I love my Nespresso. Bought it 1 month ago. Make quality coffee. Try it with the milk frother, it's delicious.
Recommends this product
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your positive review with us, Jean-F. We are delighted to hear that your Vertuo Next has been delivering the coffee quality you were looking for. Wishing you many more exceptional coffee moments ahead!
Descaling process way too confusing
I like the machine but the instructions given to descale do NOT work! I had to go online to get instructions that actually worked. I wish the descaling process was simpler like Keurig machines. I can’t understand why there’s so many multiple steps that you can never remember. Please make descaling simple or give better instructions!
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your feedback with us, Debs. We appreciate your comments regarding the complexity of this maintenance cycle on the Vertuo Next, and the presentation of its instructions. We'll gladly take them into consideration, as it helps us enhance our products and customer experience. Should you need any additional assistance with this maintenance or anything else for your device, trust that we offer support via our toll-free number, 1.855.325.5781. Our machine specialists will be delighted to speak with you!