Vertuo Creatista Coffee and Espresso Maker
$699.95
Color:Silver
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Product Details
Web ID: 466458412 days ago
from Kitchener, ON
A good looking roommate with annoying habits
I have wanted this machine since it was first introduced but could not justify the price. I was hoping a coffee and machine deal would come around, and it did. It was a gift, and it has been used daily since December 25th. I’ll package this review in 3 areas, the good, the bad and the ugly. Starting with the good. The machine looks great in the kitchen. Classic and sleek lines. The counter area is less cluttered than having my Vertuo Next and Barista milk frother plugged in on the counter at the same time. As expected, the machine brews the high standard of great tasting coffee we have come to love with Nespresso machines. Next the bad. As nice as the machine is, I almost think the designers purposely measured thousands of insulated travel mugs and then subtracted 2 centimetres to ensure they will not fit on the tray for coffee brewing. You will need to remove the tray, which has a friction clip that holds it in place, for your mug to fit under the machine. I am confident that this friction clip will wear out as the positive lock of the clip does not have much resistance to pull out the tray. The milk graduations inside the milk mug. The markings and numbers are small and printed on the stainless steal. I can see them wearing off in time from cleaning and wiping the inside of the mug. And now the ugly. This machine is nice, shiny, so classy looking, a thing of beauty, then you start to get to know it. Back to that roommate thing, you know the one with great looks but just has some annoying personality traits you have a hard time getting past. There is a drain/flush outlet at the bottom between the coffee and milk frother sides that is hidden. It flushes the water in the line to the milk frother when you start a cycle. This water goes into a narrow section of the tray that tucks under the machine. (don’t try to make frothed milk without the tray by holding the milk mug because you are making coffee in a travel mug). After a you froth the milk, the wand will spit out some steamed water (3 shots) to purge it and you can use it to wipe the wand, IF you put a cloth under the wand to catch it. These two processes use water, which ends up in the tray. I measured it, approximately 90ml of water/milky water was in the tray after one coffee with frothed milk. Like that good looking roommate that somehow manages to make a mess of the kitchen when making a bowl of cereal, this machine needs more TLC than a Next or Pop and a Barrista to make the same milk and coffee. You wouldn’t leave your kitchen a mess all day, hopefully. So, you will end up cleaning the machine after you use it. That water/milky water in the tray will come back to haunt you if not cleaned right away. Things you will need to clean. The tray has 3 parts to it, the base tray, the spacer which sits inside the base tray (which has countless nooks, holes and crevices to try to clean and dry) and the shiny top, which you will want to polish before reinstalling. The wand, a simple wipe and you can leave a milky film on the back side where it will dry on since the wand is hot. (roommate again) You may need to wipe the wand more than once to remove all the milky residue. To wrap it up. There is a romance in brewing a good coffee. And that romance involves an investment of time, which is time you are meant to enjoy. A great machine, always good coffee, and learning that sometimes the investment of a little more TLC comes hand in hand with the romance at the beginning of a long-term relationship.
Recommends this product
Customer review from Nespresso Canada
Response from Nespresso Canada
Customer Relationship Centre10 days ago
Thank you for your detailed review, BC, and we're thrilled you're enjoying the sleek design and exceptional coffee quality of your new Vertuo Creatista! We appreciate your feedback and want to assure you that these insights are invaluable as we refine our designs. We're glad your Nespresso has become a part of your daily routine and look forward to continuing to enhance your coffee experience! Cheers! ☕
16 days ago
from Long Island, NY
Amazing Tasting Coffee
[This review was collected as part of a promotion.] I received it for Christmas and I love it. The coffee blends are amazing! So happy I received it.
Recommends this product
Customer review from Nespresso USA
17 days ago
from Boise, Idaho
Love the Machine & Output, Hate the Leak
Purchased 3Q24. Love the build quality, ease of use, ease of cleaning, and the coffee-convenience. Unfortunately mine leaks water onto the counter beneath it; sometimes it does and sometimes it doesn't. The volume of water is about 1/4 cup at most. A quick search on the 'net yields no conclusive results other than this is surprisingly common, so I'm considering another machine...which is not what Nespresso wants since I go through 2-3 capsules a day.
Recommends this product
Customer review from Nespresso USA
18 days ago
Nespresso Vertuo Creastista
Love my new Nespresso Vertuo Creatista coffee maker and frother. Just tried it this morning. Fabulous machine.
Recommends this product
19 days ago
from Tampa, FL
LEAKS LEAKS LEAKS
Got this as a gift 3 months ago and the pod lock is not the best, does not dump the pods properly into the bin any more but the worst thing is that it leaks terribly now. I have had an old Nespresso that was substantially cheaper and it never leaked. This thing leaks overnight when not being used. Should have a major recall after reading all these reviews. I had a large puddle of water underneath it every morning. No longer using it and trying to exchange it for another one.
Customer review from Nespresso USA
22 days ago
from california
leaks!
I've litterally gone through four machines! EVERY SINGLE ONE leaks out the bottom. i have its on a wood base and the base is consistently wet!! is there no quality control?
Customer review from Nespresso USA
25 days ago
from Edmonton, Alberta
Great performance
I've had the unit for about 3 weeks and it has performed very well
Recommends this product
Customer review from Nespresso Canada
Response from Nespresso Canada
Customer Relationship Centre22 days ago
Thank you for sharing your wonderful feedback, Shiny! Your satisfaction means the world to us, and we’re delighted to hear that your Vertuo Creatista is performing perfectly. Here’s to many more exceptional coffee moments ahead! ☕
1 month ago
Looks great, but performs terribly
The worst machine I’ve bought yet from nespresso. Stoped working the first time I tried to descale. Customer care to get a replacement is an absolute nightmare. I think after 12 years of being a loyal customer, that this machine has ruined Neepresso for me.
Customer review from Nespresso Canada
Response from Nespresso Canada
Customer Relationship Centre29 days ago
We’re very sorry your Vertuo Creatista is experiencing difficulties following this maintenance. Be sure we offer a two-year warranty on this model, and that you benefit from lifetime troubleshooting at no charge as a member of the Nespresso Club. We invite you to contact us again via our toll-free number 1.855.325.5781, and our machine specialists will be delighted to look into this with you and explore other options. We’re confident we’ll find a solution, so you can continue enjoying your coffee. Thank you for your time and patience!