SoundGear Sense True Wireless On Ear Headphones

$164.95
Color:Black
Offers & Perks
6-month financing with Bloomingdale’s Card.

Product Details

Web ID: 5720666


WHAT IT IS:
JBL Soundgear Sense true wireless open-ear headphones feature JBL OpenSound Technology with air conduction, which doesn't completely close off your ear canal, making them comfortable enough to wear for hours. Flexible ear hooks rotate, so you can choose whether you want to focus on your music or call.

WHAT IT DOES:
OpenSound technology provides a natural sound experience, with almost zero sound leakage.16.2mm drivers provide an amazing sound experience with punchy bass and pure sound.Up to 6 hours and get another 18 from the charging case.A quick 15-minute charge gives you 4 additional hours of music.Rated IP54 dust proof and splash proof.Adjustable ear hooks offer comfort and stability for all-day use.Included neckband provides an even more secure fit so you won't lose an earbud while you're working out.Dual connect and sync with fast pair 4 mics for crisp, clear calls Just touch the earbud to control your music, volume, and calls.

  • What It Is

    JBL Soundgear Sense true wireless open-ear headphones feature JBL OpenSound Technology with air conduction, which doesn't completely close off your ear canal, making them comfortable enough to wear for hours. Flexible ear hooks rotate, so you can choose whether you want to focus on your music or call.

  • What It Does

    OpenSound technology provides a natural sound experience, with almost zero sound leakage.16.2mm drivers provide an amazing sound experience with punchy bass and pure sound.Up to 6 hours and get another 18 from the charging case.A quick 15-minute charge gives you 4 additional hours of music.Rated IP54 dust proof and splash proof.Adjustable ear hooks offer comfort and stability for all-day use.Included neckband provides an even more secure fit so you won't lose an earbud while you're working out.Dual connect and sync with fast pair 4 mics for crisp, clear calls Just touch the earbud to control your music, volume, and calls.

  • Features

    • Set Inclusions - JBL SoundGear Sense True Wireless On Ear Headphones - Black
    • Model Number - JBLSNDGEARSNSBLKAM
    • Functionality - Headphones & Portable Speakers
    • Compatibility - Headphones & Portable Speakers
    • NOTE: This product contains a lithium battery and will be delivered by Standard Ground Shipping and is not eligible for Premium or Overnight Shipping
    • Imported

  • Shipping & Returns

    • This item may not be shipped to P.O. boxes or Alaska, American Samoa, Guam, Hawaii, Marshall Islands, U.S. Virgin Islands, Puerto Rico, Palau, or the Pacific Islands.
    • California and Minnesota customers call 1-800-777-0000 for free shipping information.
    • You may return this item directly to the third-party seller or visit a Bloomingdale's store for assistance with shipping the return on your behalf. Most refunds are processed within 3-10 business days.
    • Returned merchandise must be in the same condition as when you received it (unused, unworn, undamaged) and must include all tags and original packaging.
    For complete details related to this item, visit our FAQ.
    Your security is our number one concern.

    To report suspicious activity, please reach out to Bloomingdale's at 1-800-777-0000 or click here to report online.

Ratings & Reviews

Here's what customers think
  • Customers frequently praise the sound quality, noting clear audio and good bass for an open-ear design.
  • Many reviewers find the headphones comfortable for extended wear, especially for those sensitive to in-ear earbuds.
  • The over-ear design and adjustable ear hooks provide a secure fit for various activities, including workouts.
  • Reviewers appreciate the ability to hear surroundings while listening to audio, enhancing awareness.
  • Some customers experienced issues with the earbuds' durability and charging functionality over time.
AI-generated summary from 58 customers reviews.
4.1/5

63 star ratings & reviews

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63 reviewssorted by Newest

Grolpesh
1 month ago
from Kannapolis

Too many issues to overlook

They sound amazing, I'll give them that. However, there are 2 major issues which have turned me away from these earbuds, the first being the charging case. After about 6 months or so at least one of the charging pins in the case will get stuck and stop charging that earbud. It gets worse and worse until you can no longer charge the earbud making them effectively useless. Its a known problem, I have had 3 sets of these and they all do the same. The other issue is the touch controls. It sounds like a good idea until you try using them while working, or on a hot sunny day. Go to wipe sweat off your forehead and your shoulder cuts the music off when it slightly touches the earbud, or it turns the volume up. Super annoying. I will not be replacing the junk set I have with another JBL product

Customer review from jbl.com

Response from jbl.com

Customer Support1 month ago

Thank you for bringing this to our attention. Please feel free to contact JBL Customer Support so we can explore other available options to resolve the issue with your JBL Soundgear Sense and assist you further with your concern. https://support.jbl.com/

Low quality
2 months ago
Date of use:2025-12-25

Charging prongs low quality

Received as a Christmas gift. One of the charging prongs for the left earbud was stuck down in the charging case after about 3 months of use. I was able to pick at it with a small utensil and get it to work about 50% of the time, but after 8 months of ownership, it’s completely stuck down, unable to charge the earbud, rendering it worthless.

Customer review from jbl.com

Response from jbl.com

Customer Support2 months ago

Thank you for letting us know about the issue. We'd be more than happy to help you. Please contact our customer support for further assistance.

Catalina42
2 months ago

Great

Bought them în february 2025 and they are working very good. Had the black version. Baterry still good, had some touble woth the chargher contact but i cleaned it with alcohol and now its fine. The only thing is when its windy i have to cover the device because the caller cant hear me well.

Customer review from jbl.com

Bugs2612
2 months ago
from Cape Town

Not charging

Never charged properly since i bought it. The case connectors and earbud connectors are terrible. Every time i want to use them, one of the buds are flat

Customer review from jbl.com

stewman
4 months ago
from Dallas, Texas

Worked Great Until They Didn't

I got these earbuds as a gift, and they worked okay for 4 months until the charging case pins wouldn't pop up to charge the earbuds. Then, eventually, after finagling with them the connector pieces would pop up. However, one of the charging connectors broke off the case and now it won't charge my left earbud. For the price, you'd think they would be better. Not even half a year into using them and they're broken and I can't use them.

Customer review from jbl.com

Response from jbl.com

Customer Support3 months ago

We appreciate your feedback. Our JBL Soundgear Sense are designed with spring-loaded charging pins engineered to reliably handle daily docking and charging. While wear on these specific components is highly unusual due to our strict quality and durability testing, unexpected hardware issues can occasionally arise. Because we stand behind the durability of our products, these earbuds are fully covered by a one-year manufacturer's warranty. Since you have only used them for four months, this issue falls well within your coverage period. Please contact us directly so we can help you file a warranty claim and get this resolved.

Jack
7 months ago

Do not buy

Bought these December 2025 for one of my husbands Christmas gift. It only lasted a month and half that’s it. One charges and the other one won’t charge.

Customer review from macys.com

Jay02
7 months ago
from Florida

Disappointing experience

I wanted to like JBL, but this was a disappointing first experience. I purchased the Soundgear Sense expecting a standard two-ear device. When one earpiece needed replacement, I was told the product is still being sold, but the individual left earpiece is “no longer available.” That leaves me with a half-working product and no real way to fix it. The only solution offered was a discount to buy an entirely new unit, which doesn’t sit right when the issue is a basic replacement part. At the end of the day, I support companies that stand behind their products, and this didn’t feel like that.

Customer review from jbl.com

External reviewer
7 months ago

Great sound and secure

Use it for the gym and for running. The extra little support attachment used to run with is brilliant and definitely helps when out and about. Really good sound quality considering it’s open ear, great battery and comfy to wear.

Customer review from jbl.com